Operations Supervisor - Romeoville, IL

Operations Supervisor Location: Romeoville, Illinois Employment: Full time Responsibilities Lead and mentor a team of pharmacy technicians by providing hands‑on coaching, real‑time feedback, and performance support to foster a high‑performing team culture Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellence Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity Ensure pharmacy fulfillment workflows—including picking, packing, and shipping—are executed accurately, efficiently, and in accordance with established timelines Act as the primary point of contact for daily operational issues on the floor, escalating concerns to pharmacy leadership as appropriate Collaborate closely with pharmacists and cross‑functional teams including operations, care, and product to resolve order and shipping issues promptly Operate and troubleshoot pharmacy automation equipment, ensuring it functions properly to support order volume Monitor quality, safety, and regulatory compliance throughout the fulfillment process, and drive adherence to all applicable standards and procedures Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements Maintain a clean, organized, and inspection‑ready workspace aligned with company policies and regulatory expectations Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands Support additional operational tasks and responsibilities as assigned by pharmacy leadership Qualifications Willingness to obtain an Illinois Pharmacy Technician license and National Pharmacy Technician Certification (CPhT) within a defined timeframe upon hire High school diploma or equivalent required Minimum of 2 years of people management experience in an operations, fulfillment, manufacturing, warehouse, retail, or other high‑volume environment, including experience conducting performance evaluations, coaching employees, and managing daily performance within the operation Proven leadership skills with the ability to motivate, guide, and support a team in a fast‑paced fulfillment environment Empathy, patience, and professionalism in interactions with both patients and team members Strong critical thinking and decision‑making abilities, especially when navigating high‑pressure or time‑sensitive situations Excellent organizational skills and a sharp attention to detail to ensure order accuracy and compliance Comfort working with pharmacy automation equipment and technology‑driven workflows A proactive, improvement‑oriented mindset and the ability to contribute to cross‑functional problem‑solving Excellent verbal and written communication skills, and a collaborative spirit that thrives in cross‑functional environments Schedule & Availability While we strive to maintain consistent schedules, flexibility is required, as your scheduled workdays may occasionally shift to help cover holidays, team PTO, or other staffing needs Advanced notice of at least two weeks will be provided for any changes to the regular schedule Please note that shift structures may be adjusted in the future based on evolving business needs Benefits Full medical, dental, and vision insurance + OneMedical membership Healthcare and Dependent Care FSA 401(k) with company match Flexible PTO Well‑being + Learning & Growth reimbursements Paid parental leave + Fertility benefits Pet insurance Student loan refinancing Virtual resources for mindfulness, counseling, and fitness The target base salary for this position ranges from $56,500 to $65,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job‑related knowledge, skills, and experience. These considerations may cause your compensation to vary. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Ro