Associate Client Relationship Leader

Associate Client Relationship Leader

The Associate Client Relationship Leader (ACRL) supports the Zonal Leader and the team of Client Relationship Leaders (CRLs) in building and maintaining long-term, strategic client relationships within the zone. This role assists in delivering AXA XL's value proposition by providing support and coordination across client management activities, ensuring seamless service delivery. The ACRL is a proactive, relationship-driven professional with a focus on supporting the team's efforts and gaining deeper client insights.

Essential responsibilities include:

• Support Client Understanding & Insights: Assist CRLs in gathering information on clients' businesses, industry trends, and risks. Help identify potential growth opportunities based on data and client interactions.
• Assist in Account & Relationship Management: Support the execution of account strategies, prepare for stewardship meetings, and help maintain relationships with clients, brokers, and internal teams.
• Coordinate with Cross-Functional Teams: Aid in the coordination of internal resources across underwriting, claims, risk consulting, and operations to support client needs.
• Support Client Engagement & Service Delivery: Act as a point of contact for routine client inquiries and facilitate communication between clients and CRLs. Help address basic service issues and escalate more complex matters to senior team members.
• Contribute to Business Growth: Support the team in identifying opportunities for growth and expansion, assisting with preparing proposals and gathering feedback.
• Assist in Long-term Relationship Activities: Help organize client events, gather feedback, and support ongoing engagement initiatives.

We're looking for someone who has these abilities and skills:

• Bachelor's degree in business, Marketing, Analytics, Data Science, Finance, Communications, or a related field.
• Basic understanding of insurance principles, industry trends, and client management practices.
• Analytical mindset with the ability to interpret data, identify patterns, translate findings into practical recommendations, and communicate insights clearly to business audiences.
• Proven project management, organizational, and problem-solving skills; able to manage multiple priorities, meet deadlines, and work with minimal supervision.
• Excellent written and verbal communication skills, with the ability to build rapport quickly with a variety of stakeholders.
• Collaborative team player with excellent interpersonal skills who can build relationships across Distribution, Product, Underwriting, Operations, Finance, Legal, Compliance, Claims, and Innovation, Data & Analytics.
• Resourceful, detail-oriented, solutions-focused, and committed to continuous learning and development of client relationship management skills.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. Sustainability At AXA XL, Sustainability is integral to our business strategy. The U.S. base salary range for this position is USD 82,300 - 144,100. Actual pay will be determined based upon the individual's skills, experience and location.