Associate Client Service Representative

Client Service Representative Litigation Management Call Center

Hybrid

Sacramento, CA/Lewisville, TX/Logan, UT/Wilmington, DE

Monday Friday 8 am to 5 pm PST/9AM -6pm MST/10a-7pm CST, 11a-8PM EST

As the world's leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. CSC ensures that compliance, legal, tax, and domain management, and brand protection needs are met for every phase of the business life cycle. Including our own. So join us as one of our customer service professionals and we'll make sure you have the tools and technology you need to deliver positive outcomes for your clients every time.

As a Client Service Representative Call Center member, you will be part of our Litigation Management Services business area. You will work in a challenging, fast-paced environment with our corporation and law firm customers as well as state and county jurisdictional personnel. In this role, you would be responsible for handling phone calls and emails that involve questions and requests pertaining to service of process. These inquiries will come from both internal and external customers, as well as serving parties that deliver documents to CSC. You bring the drive, energy, and commitment to provide world-class service. This is a place where you will be encouraged and expected to be your best.

Some of the things you will be doing:

• Building relationships with our clients to better understand their unique needs and concerns
• Responding to customer inquiries in a professional, accurate, and in a timely fashion
• Responding to customer inquiries via Outlook, Salesforce, or phone
• Navigating quickly between multiple databases quickly and accurately
• Fulfilling requests and answering questions for internal and external customers
• Review and process of legal documents
• Research and analysis of legal documents

These technical skills, experience, and qualifications will provide a successful foundation for this position:

• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• High attention to detail and accuracy
• Strong prioritization and time management skills
• Effective verbal and written communication skills
• Strong Customer Service Skills and able to handle a call while conducting research
• Problem-solving skills
• Strong research skills
• Be a model employee of the CSC value of service
• Strong computer skills and proficiency in MS Office: Word, Outlook, Excel
• Salesforce Experience a plus

At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $44,000-48,000.