Property Manager (Topsail)

Company Overview

Carolina Coast Retreats is a locally led vacation rental management company serving the Cape Fear region of coastal North Carolina, including Wilmington, Wrightsville Beach, Carolina Beach, Kure Beach, Surf City, Topsail Beach, North Topsail Beach, and Sneads Ferry. Our portfolio spans oceanfront homes, soundside retreats, pet-friendly rentals, and classic Carolina beach cottages - giving owners and guests a wide range of high-quality options across one of the most desirable stretches of the North Carolina coast.

We are led by a team with decades of combined experience investing in, growing, and operating successful vacation rental management companies. That experience is paired with on-the-ground local managers who live in the markets they serve and have the authority to make decisions in real time. We believe vacation rental management is fundamentally a relationship business, and relationships are built locally.

For homeowners, we are an advocate first - focused on protecting the home, maximizing income, and delivering transparent, real-time reporting. For guests, we deliver professionally cleaned, fully equipped homes backed by reliable local support from check-in to check-out.

Carolina Coast Retreats is part of Casago Coastal NC, a family of four coastal North Carolina vacation rental brands operating under the Casago network - North America's largest specialized vacation rental manager.

Position Summary

Carolina Coast Retreats is looking for a full-time Property Manager to join our Sneads Ferry (Topsail Island) team! Core duties include building and maintaining relationships with new and current homeowners and performing general administrative tasks related to the job. An essential function of the Property Manager is to work to ensure any guest and/or home issues have proper steps taken to guarantee guest and owner satisfaction. The Property Manager will interact and communicate with current homeowners by keeping them informed and sustaining and cultivating the relationship. In addition, this individual will need to assist new homeowners with CCR processes, procedures, and standards.

Successful candidates for this role will demonstrate professionalism and a strong service mindset. The ideal candidate is proactive rather than reactive, balancing multiple responsibilities with ease while operating as a self-starter.

Key Responsibilities

Homeowner Relationship Management

• Serve as the primary point of contact for assigned homeowners
• Understand and align to homeowner goals, including revenue expectations
• Maintain consistent, proactive communication and satisfaction tracking
• Build long-term, trust-based relationships

Property Performance & Oversight

• Develop and execute property-specific action plans
• Ensure homes meet brand, quality, and operational standards
• Maintain working knowledge of property systems (maintenance, utilities, compliance)

Guest Experience & Issue Resolution

• Address and resolve guest and homeowner issues before escalation
• Partner cross-functionally to ensure seamless stays
• Support reservations and customer service needs as required

Onboarding & Portfolio Growth

• Assist with onboarding new homeowners, including:
  
  • System setup and data accuracy
  • Scheduling photography
  • Aligning expectations and standards
• Support business development and portfolio growth initiatives

Cross-Functional Coordination

• Collaborate with Maintenance, Housekeeping, and Operations teams
• Ensure timely follow-up on property needs and service execution
• Maintain accurate documentation, reporting, and damage tracking

Brand & Market Expertise

• Act as a brand ambassador for Carolina Coast Retreats
• Maintain strong knowledge of the local market and share insights with stakeholders

Required Qualifications

• High School Diploma or equivalent
• Active North Carolina real estate brokers license
• 1+ years minimum experience in Vacation Rentals / Short Term Rentals
• Experience with property management software required; Streamline preferred
• Prior experience in customer service with demonstrated desire to delight the clientele
• Valid driver's license
• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Must have proficiency with Microsoft office suite including Excel, Word, PowerPoint and Outlook and additional ability to learn and excel at new software programs
• Proficiency in written and verbal communications to multiple stakeholders both internally and externally
• Exceptional interpersonal skills with the ability to make and cultivate strong personal connections and relationships with homeowners utilizing skills such as:
  
  • Timely and thorough follow-up
  • Active listening
  • Proactivity
  • Adaptability
  • Problem solving
• Keen attention to detail and desire to act to uphold luxury service expected by homeowners and guests
• Commitment to providing outstanding customer service
• Well-developed administrative and organizational skills demonstrated in ability to manage time effectively and meet deadlines in a fast-paced environment
• Team player mentality with a willingness to be flexible and open to feedback and continued growth
• Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season

Compensation & Benefits

Annual Salary

$55,000 - $75,000

Bonus

• Annual bonus based on company and personal goals

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health, Dental, and Vision insurance
• Retirement benefits or accounts
• Car allowance