Service Manager

High-impact operations leadership opportunity overseeing a growing field service team with full P&L ownership in the Columbus market.

This Jobot Job is hosted by: Melissa Thavenius
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Salary: $130,000 - $150,000 per year

A bit about us:

Our client is an established and growing fire protection, life safety, and security services organization with multiple locations throughout Ohio. The company provides essential inspection, service, installation, and system solutions to commercial and institutional customers and has built a strong reputation around technical expertise, customer service, and long-term relationships.

The organization maintains a hands-on, entrepreneurial culture where local leaders are trusted to make decisions and take ownership of their businesses.

Why join us?

Leadership responsibility for an established Columbus operation
Oversight of approximately 20 field technicians plus project and support staff
Direct P&L responsibility for the Fire Alarm & Security line of business
High level of autonomy and visibility with senior leadership
Opportunity to strengthen and develop an existing team
Mix of operational strategy and hands-on field leadership
Quarterly incentive opportunity tied directly to revenue and gross profit performance
Target total compensation around $150K with flexibility for highly relevant industry experience
Growing organization with multiple Ohio locations and opportunities for continued professional growth

Job Details

We are seeking a Fire Alarm & Security Operations Manager to lead the day-to-day performance of our client's Columbus operation.

This individual will oversee approximately 20 technicians across fire alarm and security installation/service, along with Project Managers, administrative/support personnel, service coordination, and sales engineering resources.

Reporting to a Director, the Operations Manager will have responsibility for the overall performance of the line of business, including revenue, gross profit, project execution, service delivery, workforce management, customer satisfaction, and team development.

This is not a desk-only management position. The right person will operate at the business level while maintaining credibility and visibility with the field organization, customers, and project teams.

Responsibilities
Lead day-to-day operations for Fire Alarm & Security installation and service
Manage and develop a team of approximately 20 field technicians along with Project Managers and operational support staff
Own revenue, gross profit, and overall P&L performance for the line of business
Drive operational performance across scheduling, project execution, service delivery, labor utilization, and customer satisfaction
Establish clear expectations and accountability throughout the team
Coach and develop managers, technicians, and support personnel
Partner with sales and sales engineering to ensure projects are properly scoped, staffed, and executed
Monitor workload, capacity, project progress, and operational KPIs
Identify opportunities to improve processes, productivity, and profitability
Resolve customer and operational escalations
Maintain a visible presence with field teams and customers
Make independent operational decisions while partnering closely with senior leadership
Help build a stable, high-performing team capable of supporting continued growth
Ideal Background
Strong operations leadership experience within a field-service, installation, construction, mechanical, electrical, or technical services environment
Experience managing technicians, field personnel, Project Managers, and/or service teams
Demonstrated P&L or significant financial responsibility
Strong understanding of revenue, gross margin, labor utilization, and operational performance
Experience leading teams through growth, change, or operational improvement
Comfortable making decisions independently and managing multiple priorities
Strong people leader who can effectively work across a wide range of personalities and experience levels
Customer-facing and comfortable handling escalations when necessary
Able to operate strategically without losing connection to day-to-day field operations

Experience within fire alarm, electronic security, access control, life safety, low-voltage, or a related industry is highly preferred, but strong operational leadership within a comparable field-service environment will also be considered.

Compensation

Competitive base salary plus quarterly performance-based incentive tied to revenue and gross profit.

Target total compensation is approximately $150K, with potential flexibility based on directly relevant Fire Alarm & Security experience.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

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