IT Service Manager

Ensure effective IT service delivery and operational improvements. SLA Management Monitor service levels against SLA and KPI targets. ITIL Processes Coordinate Incident, Change, and Service Request Management. Incident Handling Manage incidents and minimize business service disruptions. Stakeholder Coordination Coordinate activities between IT teams and business stakeholders. Compliance Support Ensure compliance with IT policies and security standards. Support service stability and problem resolution improvements. Work with external vendors and support partners. Requirements IT Service Experience 5+ years experience in IT Service Management roles. ITIL Knowledge Strong understanding of core ITIL service management processes. ITSM Tools Hands-on experience with ServiceNow or similar ITSM platforms. Experience managing incidents and enterprise service requests. International Environment Ability to work in fast-paced global organizations. SAP Knowledge Familiarity with SAP environments and SAP S/4HANA systems. Communication Skills Strong coordination and stakeholder communication abilities. Problem Solving Ability to manage operational issues and service improvements. What we offer B2B Contract Employment based on a B2B contract Stable and Dynamic International Firm Opportunity to work in a stable, dynamically developing international company Engaging Projects and Latest IT Chance to participate in interesting projects and work with the latest information technologies Competitive Rates Attractive remuneration rates offeres Renowned International Projects Involvement in the most prestigious international project MultiSport and Private Medical Care MultiSport and Private Medical Care Nice to have ERP Experience Experience supporting SAP production or ERP environments. Business Processes Knowledge of finance or supply chain business processes. ITIL Certification ITIL certification or related service management credentials. Work with us Apply & join the team Didn’t find anything for yourself? Send your CV View email address on click.appcast.io Full name* E-mail*: Phone*: Attach CV (PDF/JPG/PNG up to 10MB)*: I acknowledge that I have read and understood the information clause related to the recruitment process and I confirm my intent to participate in this recruitment process. * I confirm my intend to participate in the recruitments announced by the data controller in the future. * #J-18808-Ljbffr