Return Center Manager

Covetrus is a global animal‑health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well‑being of animals and those who care for them drives us to advance the world of veterinary medicine. Job Title: Returns Center Manager Location: Various FLSA: Salaried/Exempt Manager Title: Distribution Center Manager Summary: Manages the National Returns Center to ensure all receiving, put‑away, storing, handling returned/damaged goods, recalls, and administrative tasks are met, while continually seeking feedback and improving processes to ensure the customers’ expectations are exceeded every day. Responsibilities Manages the receipt, processing, and storage of items returned from customers; ensures the returns volume is processed within the company objectives. Interacts with manufacturer partners to ensure compliance with their return standards and maintains a database and working knowledge of the manufacturer return policies. Supports and processes manufacturer product recalls; serves as the main point of contact for all inquiries regarding returns. Works with internal partners (Accounts Payable, Purchasing) and vendors regarding returns received; answers questions and provides information to resolve any outstanding issues in a timely manner. Communicates discrepancies to Accounts Payable, Purchasing, vendors, other DC facilities, and sales staff. Adheres to all protocols concerning pedigree returns: documents receipt appropriately, confirms returns are accurate, obtains approvals prior to receiving, and follows up on outstanding approval requests to meet customer and regulatory requirements. Accountable for all inbound returns functions during inspections and audits: keeps accurate records, provides information, and answers questions. Maintains the morgue, ensuring all items are systematically accounted for and returnable to the vendor; all products are returned per vendor policy and all documentation is filed and maintained. Participates on the distribution center management team; develops action plans for internal analyses and gap identification. Conducts observations, analyses, and develops action plans to address operational and employee needs; leads daily status meetings with management to review performance and develop current‑day action plans. Ensures the timely and accurate processing of customer product returns. Manages returns staff performance, including evaluations, training, development, coaching, disciplinary action, and attendance management. Performs other duties as assigned. Qualifications Education: Bachelor’s degree required (prefer Operations, Logistics, Supply Chain, or related field or equivalent experience). Minimum of three years of management experience in a warehouse or production environment and one year of receiving or inventory control experience. Demonstrated strong communication skills, both written and verbal. Ability to organize, prioritize, and meet deadlines with strong attention to detail. Highly motivated and results oriented; able to build and maintain strong working relationships. Proficient in Microsoft Office and computer skills; experience with distribution processes (receiving, shipping, inventory control) required. Forklift certification desired; must meet any local or state licensing requirements if applicable. Willingness to travel overnight as needed. Competencies Customer Focus : Dedicated to meeting expectations of internal and external customers, using customer information for continuous improvement. Integrity and Trust : Truthful, maintains confidences, admits mistakes, and does not misrepresent for personal gain. Decision Quality : Makes accurate decisions using analysis, wisdom, and judgment. Interpersonal Savvy : Builds rapport across all levels, uses diplomacy, and diffuses tension. Ethics and Values : Actively adheres to core values and practices what is preached. Drive for Results : Exceeds goals, bottom‑line oriented, pushes self and others for results. Command Skills : Leads decisively, encourages debate, and handles crisis situations. Confronting Direct Reports : Manages problems firmly and timely, holds performance discussions, and makes difficult decisions when necessary. Hiring & Staffing : Selects strong talent and builds capable teams. Managing Diversity : Treats all people equitably and supports equal opportunity. Managing and Measuring Work : Sets clear objectives, monitors progress, and incorporates feedback loops. Motivating Others : Creates a climate where people want to do their best and are empowered. Priority Setting : Focuses on critical tasks and eliminates roadblocks. Building Effective Teams : Fosters strong morale, open dialogue, and shared ownership. Benefits 401(k) savings and company match Paid time off, paid holidays, maternity leave, parental leave, military leave, and other leaves of absence Health, dental, and vision benefits; health savings accounts; flexible spending accounts; life & disability benefits; identity theft protection; pet insurance Short‑term incentive plan eligibility for certain positions Equal Employment Opportunity Statement Covetrus is an equal‑opportunity/affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr Covetrus, Inc.