Sales Support Specialist

We are seeking a Sales Support Specialist to support our sales organization through operational, administrative, and workflow coordination across the full sales lifecycle. In this role, you will serve as a critical partner to Sales, helping manage CRM administration, opportunity workflows, merchant onboarding support, document collection, and cross‑functional coordination between Sales, Underwriting, Deal Desk, Activation, and Customer Support. The ideal candidate is proactive, resourceful, and thrives in a fast‑paced environment where strong organization and follow‑through are essential. Location PayJunction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. All PayJunction employees must reside in one of the following states: CA, CO, CT, GA, IL, MA, MN, NY, or TX. Responsibilities Create, update, and maintain opportunities in Salesforce, ensuring accurate stages, close dates, notes, and forecasting information Monitor and audit Salesforce and Outreach activities to ensure timely follow‑up and adherence to established SLAs Coordinate requests and workflows between Sales, Underwriting, Deal Desk, Activation, Customer Support, and Partner teams Triage merchant requests and route them to the appropriate internal teams while maintaining visibility and follow‑through Monitor onboarding and support workflows to ensure merchants receive timely assistance through activation Conduct regular audits of overdue tasks, stale opportunities, and CRM data to maintain pipeline accuracy and operational efficiency Support closed‑won workflows, including welcome communications and coordination with activation teams Serve as a primary point of contact for merchant, partner, and internal team communications related to sales support, onboarding, and workflow coordination Identify inefficiencies in current workflows and propose process improvements to enhance productivity Collaborate cross‑functionally with internal teams to ensure seamless handoffs and customer experience Provide high‑quality customer service through professional, timely, and accurate communication Qualifications 2+ years of experience in Sales Support, Sales Operations, or a similar role Experience supporting sales teams through CRM administration, opportunity management, onboarding coordination, or similar sales operations functions Strong proficiency in Salesforce, including data entry, pipeline management, and reporting Familiarity with Outreach or similar sales engagement tools Experience using Google Workspace (Docs, Sheets, Calendar) in a collaborative environment Experience coordinating operational workflows, sales processes, or administrative functions across multiple internal departments or teams Experience collecting documentation, managing follow‑up activities, and ensuring completion of tasks within defined service‑level expectations Strong attention to detail and ability to manage multiple concurrent requests while maintaining accuracy and follow‑through Strong verbal and written communication skills, with comfort engaging external prospects and partners Benefits Health, dental, and vision paid 100% by company for you and your dependents 401k with 6% match FSA and Dependent Care FSA Long‑term & short‑term disability coverage for you paid 100% by company 8 paid company holidays per year 2 paid floating holidays per year 1 paid volunteer day per year Paid Time Off Home office equipment stipend Annual Learning Stipend Quarterly “fun budgets” for team bonding events Opportunity to be part of a company that is changing a whole industry Opportunity for growth within the company Opportunity for remote, in‑office, or hybrid work Base Salary The base salary range for this role is $60,000-$65,000/year plus our Total Reward Benefit package. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills and qualifications. PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees. #J-18808-Ljbffr