Executive Director, AI-Driven Home Lending Transformation

Explicitly requires vibe coding and hands-on AI/LLM work to build agentic prototypes and automation; strong focus on prompt engineering and rapid prototyping with firm-approved AI tools. About the Role

Lead product strategy and delivery for Home Lending transformation at Chase, defining outcomes and shipping AI- and LLM-powered agentic experiences that speed cycle time and improve customer outcomes. Partner with engineering, design, and business leaders to prototype, prioritize, and deliver scalable, data-driven solutions across channels. Job Description

Role

As Executive Director of Product Management, Home Lending Product & Transformation, you will define measurable outcomes and deliver AI-powered capabilities to accelerate idea-to-impact for Chase’s home lending ecosystem. You will lead product strategy, prototype-first delivery, and cross-functional execution to re-imagine customer experiences and reduce cycle time. Key Responsibilities

Establish a prototype-first delivery model using firm-approved tooling and light coding to build interactive agentic prototypes. Define and prioritize the product backlog to maximize customer and business value; translate strategy into measurable outcomes and sequenced enterprise-scale delivery plans. Translate requirements into functional specifications (process flows, business rules, data definitions, acceptance criteria) and incorporate platform and integration dependencies for realistic sequencing. Design and deliver agentic experiences across modalities and channels (in-app chat, SMS, RCS, outbound/inbound voice) with clear handoffs and escalation rules. Define agent operating boundaries and guardrails to ensure predictable, enterprise-compliant behavior. Establish prompt refinement and optimization practices; continuously test and tune prompts and few-shot examples to improve quality and latency. Own data and integration thinking end-to-end (source-to-target mappings, data contracts, reconciliation checks) to ensure reliable cross-system solutions. Lead discovery, usability testing, and rapid experiments (MVPs/A-B tests); use SQL/analytics and light scripting to validate hypotheses and accelerate time-to-insight. Facilitate agile ceremonies, partner with engineers to slice work, remove blockers, and own delivery velocity, quality, and outcomes. Instrument features, analyze performance, and publish outcome dashboards to drive ROI and maintain a living, data-backed roadmap. Champion innovation, challenge legacy processes, and lead cross-functional change initiatives to transform Home Lending. Requirements

5+ years of Product Owner/Product Manager experience with end-to-end ownership and evidence of compressing cycle time on complex products. 3+ years hands-on experience with JIRA/JIRA Align for backlog management and demonstrated expertise leading agile delivery (Scrum/Kanban). Hands-on experience building agentic, LLM-powered applications end-to-end, including orchestration pipelines, prompt engineering, retrieval-augmented generation (RAG), and model output evaluation. Proven ability to build and scale agentic task-automation solutions that reduce manual work and deliver measurable business impact. Advanced product analytics capability; familiarity with AI/ML concepts and firm-approved tools; hands-on technical proficiency (SQL, light scripting/automation, firm-approved “vibe coding”). Applied UX and solution design experience; proficiency with Figma and process-mapping tools to frame problems and prototype solutions. Strong collaboration and communication skills; ability to translate business needs into integration-ready functional specifications and perform lightweight debugging/root cause analysis. Bachelor’s degree in Business, Computer Science, Engineering, or equivalent practical experience. Notes

The role emphasizes responsible use of AI within governance and human judgment. Focus is on enterprise-scale delivery, data/integration reliability, and measurable acceleration of cycle time and customer outcomes. SQL JIRA JIRA Align Figma LLMs Retrieval-Augmented Generation (RAG) Prompt engineering In-app chat SMS RCS Outbound/inbound voice Firm-approved AI tooling Vibe coding Skills

Product Management Leadership Agile (Scrum/Kanban) Backlog Management Prioritization Stakeholder Management Collaboration Communication Experimentation / A/B testing Prototyping Product Analytics Data-driven decision making Requirements specification Integration thinking Usability testing UX and Solution Design Change Management Prompt Engineering Experience Level

Experience Level Executive Employment Type

Full-time • Comprehensive health care coverage • On-site health and wellness centers • Retirement savings plan • Financial coaching • Discretionary incentive compensation (cash and/or forfeitable equity) • Commission-based pay (for eligible roles)

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