Network Administrator - Mid Level

Job Description

Job Description

What you will be doing

· Manage Inhouse technology systems and maintenances

· Opening new customer service requests in support-ticketing system

· Assist with new customer equipment configurations and installations, including:

• Switches
• Routers
• Wireless access points
• UPS units
• Smart PDUs
• VLANs
• VOIP

· Assist with configuring and shipping out new customer hardware for remote site deployments

· Assist with remote and onsite network turn-ups with customers and internal Kumo Project Managers

· Create detailed customer documentation for new deployments, including:

• Equipment make/model
• IP assignments
• Configuration information
• Switch port assignments

· Log network configuration information for new equipment in customer portals

· Assist with scheduling service calls and installations as needed

· Handling or assisting with equipment moves, deployment, equipment tracking, requisitions, and/or RMAs as needed

· Training employees on software and hardware operations and best practices as needed

· Position is full time and typical hours are 8am-5pm, Monday through Friday (some weekend work or adjusted schedules during the week will be required for customer installations)

What skills you need to succeed:

• · Maintain a positive, customer-oriented attitude when working with customers
• · Strong and concise communication skills (both written and verbal)
• · Strong trouble shooting skills
• · Ability to meet strict project deadlines
• · Strong organizational skills
• · Ability to prioritize and multi-task between projects
• · Ability to work in a team environment or independently
• · Ability to think quickly and work in a fast-paced environment
• · Ability to work a flexible schedule (and some weekend work) for customer installations
• · Must be punctual, responsible, and reliable
• · Proficient with Microsoft Suite programs (Excel, Word, Visio Outlook)

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Kumo is a leading provider of cloud-based solutions that help companies thrive in a competitive marketplace. We bring enterprise-level, budget-friendly capabilities to our customers. We are a Managed Service and VoIP provider that works with Small and Medium Size businesses in Southern California.

Company Description

Kumo is a leading provider of cloud-based solutions that help companies thrive in a competitive marketplace. We bring enterprise-level, budget-friendly capabilities to our customers. We are a Managed Service and VoIP provider that works with Small and Medium Size businesses in Southern California.