Operations Manager

Job Description

Job Description

Step into a pivotal leadership role where you’ll shape day-to-day operations, drive performance, and ensure high-quality HVAC and Test & Balance services across diverse projects. This is an opportunity to lead a skilled team, optimise processes, and influence strategic decisions in a growing organisation committed to operational excellence.

About the Role:

As Operations Manager, you will oversee the planning, coordination, and execution of HVAC and Test & Balance operations across multiple projects in Richmond, Virginia. You will be responsible for aligning resources, processes, and budgets to meet service, quality, and safety targets while supporting long-term business objectives. Working closely with senior leadership and key stakeholders, you will drive continuous improvement and ensure consistent delivery standards.

Key Responsibilities:

• Lead and manage operational teams, setting clear objectives, monitoring performance, and providing coaching and support.
• Plan and schedule HVAC and Test & Balance projects, ensuring efficient allocation of labour, equipment, and materials.
• Oversee day-to-day operations to ensure projects are delivered on time, within scope, and in line with quality and safety standards.
• Develop and manage operational budgets, tracking costs and implementing measures to control expenses and improve margins.
• Manage vendor and subcontractor relationships, including contract negotiation, performance monitoring, and issue resolution.
• Implement and oversee operational processes, procedures, and workflows to standardise best practices across projects.
• Lead change initiatives to improve efficiency, reduce waste, and enhance service delivery.
• Collaborate with internal stakeholders to align operational activities with customer requirements and business goals.

Key Requirements:

• Proven experience in an operations management role within HVAC, mechanical services, or a closely related technical environment.
• Strong leadership and team management skills with a track record of building, developing, and retaining high-performing teams.
• Demonstrated experience in operational planning and execution across multiple concurrent projects.
• Solid understanding of HVAC systems and Test & Balance operations, including field coordination and project delivery.
• Experience managing budgets, analysing financial performance, and implementing cost control measures.
• Proficiency in vendor and contract management, including negotiation and performance oversight.
• Demonstrated ability to lead change and drive continuous improvement initiatives.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate at all levels.

Desirable Skills:

• Experience working with building automation systems and related controls.
• Familiarity with project management software and operational reporting tools.
• Background in process improvement methodologies such as Lean or Six Sigma.
• Experience managing operations across multiple sites or regions.
• Knowledge of relevant building codes, standards, and industry regulations.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field.
• Professional certifications in HVAC, mechanical systems, or project management (e.g., PMP, CEM) are highly desirable.
• Formal training in leadership, change management, or continuous improvement methodologies is an advantage.
• Valid driver’s licence and ability to travel to project sites as required.

If you’re a decisive operations leader with strong HVAC and Test & Balance experience and a focus on continuous improvement, this role offers the scope and responsibility to make a measurable impact—apply now to take the next step in your career.