Collection Specialist - Entry Level

Position : Collection Specialist – Entry Level

Location : San Antonio, TX

Duration : 12 Months

Total Hours/week : 40.00

Client: Medical Device Company

Job Category: Accounting/Finance

Level Of Experience: Entry Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Job Description:

Position Reports to (Title): Customer Financial Service Team Lead

Broad Scope and Purpose of Position:

• Sr. Collection Specialist is responsible for increasing cash flow by ensuring customers are paying within terms and recovering overdue payments on customer accounts.

Impact on Results:

Degree Of Accountability:

• Sr. Collection Specialists are responsible for the overall monitoring of the AR, ensuring customers are paying within terms, identifying overdue payments and escalating customer accounts that pose a financial risk to client.

Financial Impact:

• High
• Responsible for the oversight and collections of on average $31M dollars across 42 active accounts.
• Quality Impact: High – Significant level of customer facing activities

Scope of Responsibility

Primary Duties / Responsibilities

• To monitor the collection portfolio to ensure customers are paying within credit terms and to identify overdue payments
• Report account receivable status by updating accurate records and documenting collection activity/efforts
• Monitor collection portfolio and identify underlying issues that may be causing customers to pay invoices outside of terms, and escalate them through the appropriate channels.
• Interact with external customers, business controllers, Channel Management, sales force, customer service and related transactional groups in order to assist with resolution of outstanding billing issues

Sphere of Influence

• Supervision received: Minimal
• Supervision exercised: Moderate
• Example of Team Membership: IDN account team, Six Sigma/Lean, Cross Functional projects
• Examples of Internal Contacts: Claims, Rebates, Customer Service, Tax, Contracts, MDO, Sales Team, Collections Team, Cash Application Team
• Examples of External Contacts: Distributors, Hospitals, Labs, Medical Centers, Universities, Government customers

Required Skills and Knowledge:

Preferred:

• Direct experience with JDE
• Strong Microsoft excel skills
• Experience working in a shared service center
• 1+ yrs in commercial collections
• Bachelor’s Degree in Finance / Accounting / Economics

Required:

• Strong analytical/problem solving skills
• Solid Communication and interpersonal skills
• Superior customer service skills
• Working knowledge of Microsoft Office
• Knowledge of billing procedures and collection techniques
• High School Degree or Equivalent.

Skills:

Other relevant information:

• Must have the ability to work independently and in a team environment, multitask, set own priorities, and adapt to a changing environment.