Senior Quality Assurance Coordinator

Progressive Life Center, Inc. (PLC) provides culturally-sensitivity human services to children, youth and families in the District of Columbia and surrounding Maryland, throughout Greater Philadelphia, and in most of Delaware. PLC’s array of community-based services includes foster care and adoption, independent living for youth aging out of foster care, family preservation, juvenile diversion, and parenting skills training. For more than two decades, PLC has earned accreditation from the prestigious Council on Accreditation (COA) for its demonstration of excellence in the delivery of services and achievement of outcomes. Learn more at plcCommunity.org .

PROGRAM OVERVIEW

Progressive Life Center (PLC) proudly serves as the Administrative Partner for the Department of Youth Rehabilitation Services (DYRS) Community Programming Initiative, connecting court-involved youth and their families to a dynamic network of community-based programs, services, and resources that inspire growth, strengthen families, and create pathways to success.

Through its comprehensive Care Coordination Pathway , PLC brings together youth, caregivers, trusted community supports, and service providers to deliver coordinated, individualized support. By building meaningful relationships and fostering collaboration, PLC empowers youth and families to achieve personal goals, reach important milestones, and build brighter futures. Our approach emphasizes individual strengths, personal accountability, skill development, family engagement, community connections, and public safety. Together, we are creating opportunities, strengthening communities, and empowering young people to thrive!

POSITION RESPONSIBILITIES

• Prepare monthly and annual activity and status reports for PLC leadership and Department of Youth and Rehabilitation Services (DYRS).
• Participate in PLC and DYRS team meetings, as applicable, providing updates and tracking action steps.
• Monitor FAMCare coordination and oversight in collaboration with the DYRS team.
• Lead the programmatic design of grantee and vendor contracts so content and language align with PLC and DYRS guidance.
• Serve on the design team for CPI program strategic planning, policy and guidance to include adherence to standards and consequences for noncompliance.
• Work closely with PLC Marketing Department on all promotional content related to CPI program.
• Work closely with the PLC Accounting Department to ensure fiscal stewardship remains compliant.
• Maintain and facilitate ongoing communication among subgrantees, program directors, program staff, and other internal and external customers.
• Develop correspondences to funders, providers, and internal/external providers.
• Use software applications to produce high-quality correspondences, reports and other documents and proofread to ensure quality.
• Maintain subgrantee information including scopes of work, memorandum of understandings, critical incidents, compliance, performance and contractual information.
• Participate in proposal creation, technical assistance (TA) sessions, and review recruitment & training.
• Conduct scheduled and unscheduled in-person site visits of PLC subgrantees to ensure compliance with the DYRS contract regulations.
• Serve as point of contact for CPI compliance issues.
• Assist with new provider orientation, subgrantee trainings, evidence-based monitoring training and technical assistance training as needed on various topics.
• Enter and maintain accurate data into the DYRS and PLC FAMCare systems.

• Participate in CPI standard operating procedures (SOP) reviews to ensure updates on compliance, best practices, policies and continuous tools.
• Provides subgrantees with insight and guidance to assist with developing and updating organizational policies and procedures to reinforce compliance with new and existing regulations and policies.
• Identify opportunities and provide recommendations for subgrantees by providing/assisting in technical assistance sessions.
• Participate in supervision meetings with program director.
• Attend and participate in required PLC meetings and trainings.
• Other duties as assigned.

Additional Selection Criteria:

• Sensitivity to and competence in the cultural differences that are present among PLC’s service population.
• Ability to forge a mutually respectful partnership with persons served and their families in which they are helped to gain the skills and confidence to address any issues and problems they face.
• Ability to work in partnership with other team members.
• Ability to set limits and maintain the helping role of the practitioner and to intervene appropriately to meet the needs of the persons served or other family members.

QUALIFICATIONS

• Bachelor’s degree in business administration/management, human services, or related field.
• Three (3) years of grants compliance, monitoring or quality assurance experience and/or knowledge of CFR Part 200.
• Demonstrated ability to successfully interact with people from diverse backgrounds and varying levels of responsibility.
• Demonstrated ability to work with a high degree of discretion, personal initiative and autonomy.
• Attention to detail and strong organizational skills a must.
• Exceptional verbal, written communication and problem-resolution skills required.
• Must have computer software experience using databases, Microsoft Office Suite.
• Experience utilizing FAMCare, preferred.
• Ability to travel within the Washington Metropolitan Area.
• Valid driver’s license and access to a reliable vehicle.
• Certification in NTU™ Service Delivery Model within one (1) year of hire.

BENEFITS

We offer exceptional benefits package with an opportunity for personal and professional growth, which include the following:

• Fringe Benefits – health, dental, vision, retirement fund, and more
• Paid Time Off
• Hybrid work schedule after 90-days of employment.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc...

• Constantly operates a computer and other office productivity machinery (i.e., a calculator, copy machine, and computer printer); Manual dexterity needed for using a calculator and computer keyboard.
• Must be able to position self to stoop, kneel, crouch, or crawl.
• Must have ability to navigate stairwells.
• The person in this position frequently communicates with employees/customers/clients; and must be able to exchange accurate information by perceiving the nature of sound, near and far vision, depth perception, providing oral and written information.
• Frequently move files weighing up to 20 pounds throughout the office space.
• Must be able to participate in fire drills or other drills during an emergency.

WORK ENVIRONMENT

Normal office environment indoors.

Equal Opportunity Employer

PLC is an equal opportunity employer. PLC does not discriminate in employment on account of race, sex, color, religion, sexual orientation, parental status, national origin, age, disability, genetic information, political affiliation, military status, or other non-merit-based factors.