Senior Program Analyst (Contract Configuration Solutions Enablement)

JOB DESCRIPTION

The Senior Program Analyst is responsible for conducting structured analysis and solution feasibility evaluations in support of enterprise programs, initiatives, and non standard requests. This role partners with cross functional teams and subject matter experts (SMEs) to review and vet requests such as prospects, new groups, existing groups, and non standard Performance Guarantees to ensure alignment with enterprise systems, regulatory requirements, and operational capabilities. The Senior Program Analyst produces clear, well structured assessments and recommendations that support informed enterprise decision making by leadership, owning the accuracy, quality, and completeness of analysis while final decisions and delivery execution remain with appropriate stakeholders.

RESPONSIBILITIES

• Evaluate program, initiative, and non standard requests to determine feasibility, scope, dependencies, risks, and operational, technical, and organizational impacts.
• Facilitate intake and vetting activities, ensuring requirements, assumptions, and constraints are clearly understood, validated, and documented.

• Partner with subject matter experts across business, legal, compliance, engineering, operations, product, and finance to validate regulatory requirements, policy considerations, and technical viability.

• Conduct solution and system assessments to determine whether requests can be supported by existing platforms or require new development, integrations, configuration changes, or enhancements.

• Lead gap and impact analyses to identify required system or process modifications, cross-team dependencies, and downstream effects on workflows, data flows, and operational outcomes.

• Coordinate with cross-functional teams to outline scope, resource considerations, and departmental involvement for proposed initiatives.

• Provide high-level effort, timeline, and rough cost estimates based on SME input, system knowledge, and preliminary technical scoping.

• Produce clear, well-structured assessments and Solution Enablement recommendations, summarizing findings, risks, constraints, and whether initiatives are feasible as-is, feasible with enhancements, or not feasible under current constraints.

• Analyze historical data, trends, and outcomes to inform prioritization and continuous improvement.

• Perform other related duties as assigned.

QUALIFICATIONS

• 4+ years of professional experience with Bachelor's degree, or equivalent experience in lieu of a degree.
• Progressive experience in business analysis, program analysis, feasibility assessment, or related discipline.
• Strong analytical, critical thinking, and problem solving skills.
• Ability to synthesize complex information and develop clear, data driven recommendations.
• Ability to collaborate effectively with cross functional teams and stakeholders.
• Proficiency with Microsoft Office and standard business applications.
• Ability to manage multiple priorities and meet deadlines in a fast paced environment.
• Experience working in a regulated or complex enterprise environment.
• Experience supporting intake, feasibility, or pre implementation processes.
• Familiarity with healthcare, insurance, or similarly regulated industries.
• Exposure to change management, risk analysis, or operational improvement initiatives.
• Advanced knowledge of dental benefits configuration, policy development, plan designs, and system capability
• Detail-oriented with strong analytical and interpretation skills to understand policy and standardize enterprise language
• Strategic, forward-thinking mindset focused on standardization and scalability
• Ability to communicate effectively with cross-functional teams to understand process impacts and establish enterprise-wide benefit standards guidance
• Strong organizational/time management skills and multi-tasking abilities
• Aptitude to learn and develop proficiency with new concepts, legal requirements, processes and technology
• Effectively able to adapt to change and provide thoughtful feedback
• Ability to maintain confidentiality when exposed to sensitive information.
• Ability to work independently on detail-oriented tasks and participate in team level discussions

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $81,265 - $176,073

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations


This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

Important Work Authorization Information


Please note, Delta Dental will not sponsor applicants for work visas for this position.

#LI-Hybrid

ABOUT THE TEAM

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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