Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a team in Cerritos, California in a contract-to-permanent opportunity. This role focuses on delivering responsive support to customers through phone and email while ensuring orders, appointments, and records are handled accurately. The ideal candidate is organized, detail-oriented, and comfortable managing a high volume of inquiries in a fast-paced service environment.

Responsibilities:
• Respond to incoming customer calls and emails with timely, courteous, and solution-focused service.
• Support both inbound and outbound communication to assist customers, follow up on requests, and provide updates.
• Enter customer orders and service details accurately into internal systems while maintaining complete records.
• Coordinate and schedule appointments based on customer needs and business availability.
• Welcome and assist visitors in the showroom, providing information and directing inquiries appropriately.
• Perform data entry tasks with a high level of accuracy to keep customer and order information current.
• Use Microsoft Word and Excel to document activity, track information, and prepare basic reports.
• Work collaboratively with internal teams to resolve issues and ensure a smooth customer experience.• Previous experience in customer service or a call center environment.
• Ability to manage inbound calls effectively while maintaining strong attention to detail.
• Comfortable handling outbound calls for follow-up, coordination, and customer support purposes.
• Proficiency in data entry with the ability to maintain accurate records.
• Working knowledge of Microsoft Word and Microsoft Excel.
• Strong written communication skills for clear and detail-focused email correspondence.
• Ability to multitask, stay organized, and manage priorities in a busy environment.