Senior Service Desk Analyst
ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company, seeks a customer service professional to support inbound/outbound calls, email, and web chat while meeting SLAs. You will log cases, research status, and provide answers to inquiries in a timely manner. You will also mentor junior staff, look for workflow improvements, and participate in process enhancements in a fast-paced environment, with occasional travel to local Post Office as needed. #J-18808-Ljbffr
Vacancy posted 2 hours ago
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