Senior Product Manager, Resident Intake and Retention

Job Description

Job Description

About StarRez

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

The Role

As Senior Product Manager of Resident Intake & Retention, you are responsible for end-to-end product management across the full lifecycle of a core product vertical - from vision and strategy through roadmap execution, launch, and ongoing performance.

You will define product vision and strategy, shape the roadmap, and drive measurable outcomes across acquisition, conversion, engagement, retention, and revenue performance. You will combine deep customer and market insight with strong commercial judgment to ensure the product delivers both customer value and business impact.

This is a high-ownership senior IC role with responsibility for product performance against defined KPIs, leadership of product direction within your domain, and accountability for delivery outcomes through close partnership with Product Owners, Engineering, Quality and Design.

Role Specifics

• Work Location: Remote (US) with a strong preference for candidates able to work a hybrid-schedule out of our Denver, CO office
• Travel: 10% (The percentage of travel is an estimate and could vary based on business needs.)
• Reporting Structure: This role reports to the SVP, Product.

Application Deadline: This role will accept applications on a rolling basis until filled.

What You Will Own

• Own the product vision, strategy, and roadmap for the Resident Intake & Retention domain across the full product lifecycle
• Drive roadmap prioritization and trade-offs to deliver measurable impact across acquisition, conversion, retention, and revenue
• Own product performance against key KPIs, including revenue, adoption, usage, and customer retention
• Develop and evolve pricing, packaging, and value propositions to optimize business outcomes
• Build deep customer and market insight through ongoing research, customer engagement, and win/loss analysis
• Lead data-informed, hypothesis-driven product development, using experimentation and metrics to guide decisions
• Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and high-quality delivery
• Collaborate cross-functionally with Sales, Marketing, and Customer Success to align priorities, support positioning, and deliver customer and business value

Required Qualifications

• 5+ years of product management experience in B2B SaaS environments
• Proven experience owning a product or product area across the full lifecycle
• Strong commercial acumen, including experience with pricing, business cases, and financial outcomes
• Demonstrated ability to manage products against KPIs (revenue, adoption, retention, etc.)
• Strong business judgment - ability to simplify complexity and focus on what matters most
• Deep experience in customer discovery, market analysis, and data-informed decision-making
• Excellent communication skills, able to engage both technical and non-technical audiences
• Ability to influence stakeholders and drive alignment across functions
• High ownership mindset with a bias toward action and results

Preferred Qualifications

• Experience working in scale-ups or growth-stage product environments
• Experience working on funnel optimization, product-led growth, and partnership-driven growth
• Familiarity with experimentation practices and hypothesis-driven development
• Experience working with operational or multi-sided platforms

Reasons to join our Team:

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

Even if you don't have all the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

US - Salary Range

$130,000—$150,000 USD

StarRez is an equal opportunity employer.