Baby Imaging Specialist - Johnstown (Hybrid)

Job Description

Job Description

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 500,000 babies successfully treated, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.  

Cranial Technologies also provides treatment with EarWell ® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell ® is a proven, non-invasive treatment option for families.   

Our number one priority is our patients and their families. Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band®, EarWell®, and a passion for the babies we treat. 

We are currently looking for an hourly, full-time hybrid Baby Imaging Specialist to join our team in Johnstown, PA and to support our remote Medical Billing Office team!   

We're looking for someone who is enthusiastic, loves providing outstanding customer service, is tech savvy, and most importantly, loves babies! Several of our successful Baby Imaging Specialists have come from childcare environments (i.e., daycare, nanny, etc.), educational backgrounds (i.e., teacher, preschool, etc.), and high-end retail settings. 

We will train you on the things unique to Cranial Technologies if you bring your problem-solving skills and "can do" attitude. 

This position would spend 2-3 days per week working in our Johnstown Partnership clinic and the other 2-3 days per week working remotely, supporting our Insurance Liaison team.

In addition to Baby Imaging Specialist responsibilities, this position plays an integral role in the patient and family experience by expediting the insurance process while maintaining a high level of customer service. This role will also effectively communicate benefits and eligibility for multiple insurances throughout the country. We're looking for someone who can thoroughly research and pinpoint the critical insurance answers our families need to make an informed treatment decision.

How you make an impact:  

• Provide outstanding customer service to all of our patients
• Work as a team to complete a three dimensional, 360&degree; image for each baby using Digital Surface Imaging (DSi®) 
• Point person to calibrate, operate and ensure optimal performance of imaging equipment (DSi® system)
• Schedule new patient and follow-up appointments into Intergy (Practice Management Software)
• Obtain, enter and process patient information in Intergy
• Medical office duties to include answering phones, clean patient rooms and room patients 

How you show us what you've got:  

• Energetic and enthusiastic personality is a MUST
• Ability to learn new things quickly and apply them in a fast paced, ever-evolving environment
• Capability to juggle many duties while keeping the patient experience the top priority
• Experience in one of the following; caring for or working with infants/children, high-end retail customer service, teaching, medical imaging 

Responsibilities:

• Coordination of information between referring physicians, insurance companies and our own treatment clinics
• Obtain insurance authorizations
• Research, review, and effectively document benefits, eligibility, and authorization requirements within our system alongside our Verifications Team
• Accurately review benefits and eligibility to ensure our families can make an informed decision regarding the cost associated with treatment
• Communicate cost shares, co-payments and financial responsibilities with our patients families

Requirements:

• 1 – 2 years experience with computer software such as Microsoft Outlook and Adobe
• Investigative, curious and problem solving mindset
• Strong organizational skills and attention to detail
• Self-motivated, task-oriented mindset with a strong ability to multi-task
• Ability to work on a team as well as independently

Physical Requirements:  

• Must be able to squat and bend
• Must be able to lift at least 30 lbs
• Must be able to position and handle patient to ensure DSi® images are captured
• Must be able move at a fast pace 

We offer an excellent benefits package:  

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• 3.5 Weeks Paid Time Off plus 7 company-paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• Position starts at $18.50 - $19.00 an hour with the opportunity to increase pay in 3-6 months as part of a levels program that is based on performance and tenure!  

Clinic Address:   

Laurel Pediatric Associates

323 Budfield Street

Johnstown, PA  15904 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.  

Florida Candidates Only: We are an employer covered by AHCA's screening program and the person who fills this position will be required to complete this screening. No action is required on your part, and we will reach out once that screening is required. More information can be found here:

You will receive a confirmation email stating your application has been submitted. If selected for next steps, you will receive a text and/or email notification from Cranial Technologies Recruiting. **Please keep an eye on your spam and junk mail**'  

Please no phone calls to the clinic or offices regarding the position.  

If you are unable to submit your application, please email the recruiting department at  View email address on ziprecruiter.com for assistance.   

#LI-Hybrid