Content Collections Operational Specialist

About the Role The Sales Operations Specialist is the operational backbone of the Court & Tribunal Data Access Program. You will design and manage systems, reporting, and performance frameworks that enable a global team to operate effectively, delivering accurate insights, aligning performance with business goals, and improving operational efficiency across regions. Responsibilities Design, maintain, and improve CRM dashboards, reporting pipelines, and KPI frameworks. Develop metrics to measure success including content acquisition, coverage, and data quality. Build and maintain territory and opportunity maps aligned to market potential. Manage data hygiene across CRM and reporting systems for consistency. Prepare quarterly and annual performance reports for senior leadership. Collaborate with Program Director and Finance on compensation plan design and administration. Track performance data, manage payout workflows, and ensure transparency in incentive calculations. Partner with cross‑functional teams to support global program execution. Conduct regular performance analysis to identify trends, gaps, and optimization opportunities. Requirements Bachelor’s degree in Business, Finance, Data Analytics, or a related field (MBA or equivalent experience preferred). 5+ years of experience in sales operations, business operations, or program management, ideally in a data‑driven, B2B, or public‑sector environment. Salesforce experience required. Ability to design and maintain CRM systems and operational dashboards. Strong analytical and financial modeling skills, including managing incentive plans. Effective project management and stakeholder coordination across global teams. Strong communication skills with attention to clarity and data accuracy. Comfort working in a fast‑paced, evolving environment with minimal supervision. Experience with public‑sector or legal data programs is beneficial. Knowledge of tools such as Salesforce is preferred. Pay Primary Location Base Pay Range: Home based-Ohio $68,000 - $113,400. U.S. National Base Pay Range: $71,600 - $119,400. Benefits This job is eligible for an annual incentive bonus. Equal Employment Opportunity We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr RELX INC