Shipping & Quality Control Associate

Job Description

Job Description

About the role:

Juniper is an innovative lighting technology, design, and manufacturing company seeking a dedicated Shipping & Quality Control Associate to join our growing team in Southington, CT.  In this role, you will manage quality assurance and shipping operations to ensure products meet company and client standards. This role involves accurately verifying orders, safely packaging and shipping client products, inspecting outgoing and incoming goods, and maintaining inventory to prevent disruptions. You will use shipping software to create labels and process shipments while following internal workflows to qualify orders for shipment. Exceptional customer service and communication skills are essential, as you will professionally interact with clients to address their needs promptly. The ideal candidate is detail-oriented, organized, and thrives in a high-performance, high-energy team environment. Your contributions will directly support the production of Juniper’s cutting-edge lighting solutions.

We’re looking for someone who takes pride in accurate, quality work and is eager to learn and contribute to the team.

At Juniper, you will define your path by honing your unique skill set to challenge the status quo as a pioneer in your field.

Essential Responsibilities:

Quality Control

• Verify that purchase orders match outgoing orders, ensuring accuracy in product type, quantity, and specifications.
• Inspect outgoing products to ensure they meet quality standards and specifications.
• Identify and address product defects, ensuring corrective actions are taken.
• Receive and inspect incoming products; identify and document defects or failures.

Shipping

• Cross-check purchase orders, packing lists, and shipment documentation.
• Investigate and resolve any discrepancies between purchase orders and outgoing shipments.
• Package orders according to established packaging specifications. When no specifications exist, use appropriate packaging methods to prevent damage.
• Communicate professionally with clients to arrange pickups and respond to shipping-related questions.
• Wrap and strap pallets for safe freight transport.
• Prepare complete and accurate international shipping documents. 
• Fill all customer orders accurately and on time.
• Ensure a safe, clean work environment by keeping shelves, packing areas, and workstations neat; maintaining a clean shipping supply area; and complying with procedures, rules, and regulations.
• Coordinate with Production and Operations to maintain shipping supply inventory.
• Perform other duties as assigned.

Qualifications:

• At least one year of experience in shipping and receiving or a related position.
• Strong attention to detail.
• Excellent reading comprehension and capacity to follow written directions.
• Excellent written and verbal communication skills.
• Must be able to work in a fast-paced, collaborative environment and follow SOPs.
• Strong computer skills.
• Ability to read orders and match orders on shipping tickets to items picked.

The Benefits:

As part of the team, you will quickly learn that Juniper is committed to its employees' development,

advancement, and well-being. We offer advanced training, a contemporary working environment,

industry-leading health and employee benefits, and:

• Company contributions toward medical, dental, and vision insurance premiums.
• A competitive paid-time-off program plus holiday time off.
• A 401(k) plan with a contribution match up to 4%.
• Financial protection through disability, life, accidental death, and dismemberment at group rates.
• 5-year employment recognition with one-month paid sabbatical leave.
• Paid maternal/parental leave.
• Tuition Reimbursement program of up to $10,000.00 per term.
• A dedicated employee review process committed to advancing and promoting high-performing employees. 

About Juniper:

Juniper is a diverse group united in its pursuit of revolutionizing lighting systems. We prioritize inventive, design-forward thinking and manufacturing methods to solve real consumer problems, and we believe distinctive design adds value through innovation and attention to detail. Our mission is to test boundaries by combining contemporary design principles with traditional materials and advanced proprietary lighting technology.

Juniper is committed to hiring people aligned with our vision and offers development and advancement for high-performing individuals invested in advancing their careers. Joining a company with state-of-the-art technology, advanced manufacturing capabilities, and a passionate team of expert changemakers in the rapidly evolving lighting industry offers the opportunity to drive change and push creative limits.

We are committed to equal employment opportunities and a fair and equitable selection process. We base all employment decisions on qualifications, merit, and business needs.