Emergency Communication Specialist (6PM to 6AM Shift)

Emergency Communication Specialist (6PM to 6AM Shift) JOB TYPE: Full Time LOCATION: Tribal Police REPORTS TO: Chief of Police/Deputy Chief of Police SALARY RANGE: $25.75 to $36.00 Any individual who receives an offer of employment or will receive a payroll check are required to submit to a drug and alcohol test as a condition of obtaining employment. Mille Lacs Band Member/American Indian preference applies SUMMARY An emergency communication specialist’s primary responsibility is coordinating and managing communications during critical and emergency situations. The emergency communication specialist receives emergency and non-emergency calls to the police department and directs the appropriate number of police units to the scene. The emergency communication specialist receives calls from other police agencies and emergency services as well as the public. The calls come into the communication center via telephone, computer system and radio. The emergency communication specialist also monitors the location of all police officers on duty. The police department maintains logs of all incoming calls. The emergency communication specialist maintains the log through manual or automated processes. The emergency communication specialist researches incident related records such as plates, licenses, criminal records, warrants, probation, and HRO/OFP/DANCO orders on behalf of patrol units when requested. The emergency communication specialist monitors weather conditions, watches, and warnings and communicates information to appropriate personnel. QUALIFICATIONS Must have a high school diploma or equivalent and be at least 18 years old. Must undergo a background check and have an unblemished background. Must have at least two years of experience working as a emergency communication specialist or familiarity with the communications equipment with a police department. Must have a valid driver’s license and insurable under the Mille Lacs Band Drivers Insurance policy. Must have certification that allows the individual to have access to federal, state and local law enforcement databases. Must possess the ability to remain calm in emergency situations. The emergency communication specialist must be able to think and act clearly during calls to the police station. The ability to multitask on the job is also an essential skill. Police dispatchers must possess skills using telephone, computer and radio equipment while communicating effectively with callers and police personnel. Must possess accurate keyboarding skills of a minimum of 40 words per minute. Ability to be certified in CPR/First Aid and Emergency Responder within 1 year of hire. Must have current valid driver’s license. Must be insurable under the Mille Lacs Band Drivers Insurance policy. Must pass a pre-employment drug and alcohol test. Background investigation required that shows an unblemished background. A staff person with direct contact with or access to children in care must disclose the arrest, conviction, and applicant background information if that staff person: (a) has a conviction of, has admitted to, has an adjudication of delinquency for, has been charged and is awaiting trial for, or a preponderance of the evidence indicates the person has committed: an act of physical or sexual abuse; the same or similar crimes as those in this subsection listed in the laws of another state or of the United States or of any Tribal law; (b) has a conviction of, has admitted to, has an adjudication of delinquency for, has been charged and is awaiting trial for, or a preponderance of the evidence indicates the person has committed any misdemeanor offense under Federal, State, or Tribal law involving crimes of violence; sexual assault, molestation, exploitation, contact or prostitution; crimes against persons; or offenses committed against children. The Licensing Committee may evaluate the nature and time of a misdemeanor assault charge as well as other types of misdemeanor crimes not specified in this section to determine whether employment is appropriate. 8 MLBSA § 1212(a-b). DUTIES AND RESPONSIBILITIES The emergency communication specialist questions callers to determine their locations, and the nature of their problems to determine type of response needed. The emergency communication specialist receives incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hour’s calls for departments within a city. The emergency communication specialist determines response requirements and relative priorities of situations, and dispatch units in accordance with established procedures. The emergency communication specialist must communicate accurate directions. They must maintain knowledge of the geography including location of streets, structures, and landmarks, to provide effective guidance to public safety personnel and responders. The emergency communication specialist records details of calls, dispatches, and messages. The emergency communication specialist enters, updates, and retrieves information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. The emergency communication specialist maintains access to, and security of, highly sensitive materials. The emergency communication specialist relay information and messages to and from emergency sites to law enforcement agencies, and to all other individuals or groups requiring notifications. The emergency communication specialist scans status charts and computer screens, and contacts emergency response field units to determine emergency units available for dispatch. The emergency communication specialist observes alarms registers and scan maps to determine whether a specific emergency unit available for dispatch. The emergency communication specialist maintains files of information relating to emergency calls such as personnel rosters, and emergency call‑out files. The emergency communication specialist must give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. The emergency communication specialist must be able to talk to others to convey information effectively. They also must be able to adjust actions in relation to others’ actions. The emergency communication specialist must be capable of using sound logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. The emergency communication specialist must actively look for ways to help people. They need to be aware of others’ reactions and understanding why they react as they do. The emergency communication specialist monitors their performance to make improvements on how they can improve their job functions. The emergency communication specialist understands written sentences and paragraphs in work related documents. The emergency communication specialist should understand the implications of new information for both current and future problem solving and decision making. The emergency communication specialist must be able to identify complex problems and review related information to develop and evaluate options and implement solutions. The emergency communication specialist maintains the state and national computer files for the Mille Lacs Band Tribal Police in the area of missing persons, stolen vehicles, stolen articles, and other required areas. WORKING CONDITIONS Typical hours are 12 hour shifts. Significant and frequent stress. Work is indoors and required to sit in one position for long periods of time and stay alert during periods of inactivity. Subject to hostile and emotionally upset people both in person and on the phone. Position is required to work holidays and weekends depending on shift rotation. #J-18808-Ljbffr Mille Lacs Band of Ojibwe