WDVA Program Assistant, Full-Time (NOC) Project, Transitional Housing Program - Orting

Program Assistant Night Shift Transitional Housing Program – Orting Full-Time - Project Our team is excited to announce a new opportunity for a full-time Program Assistant at the Transitional Housing Program (THP) in Orting, Washington! The THP's mission is to help those in need with stable housing, vocational rehabilitation, and employment. Veterans are surrounded with staff and wrap-around services that lead to successful program completion and return to the community. As a Program Assistant for the THP in Orting, you will provide administrative and operational support and represent the THP to clients, participants, and other members of the public during non-traditional business hours, including evenings and weekends. You will also assist in case management activities for individuals with chronic mental health and substance use disorders in a residential 24/7 setting. Shift Information The expected shift for this position is Wednesday to Saturday 10:00 p.m. to 8:30 a.m. This project position is expected to end on September 30, 2026, and may be extended through September 30, 2029, pending approval of the VA grant renewal. Updated as of July 1, 2025: This position is eligible for "Supplement Basic Shift Premium" for 24/7 Facilities. Employees who are assigned to a facility that provides direct care to residents, patients, and/or clients and whose duties are required to be performed on location will receive an additional one dollar ($1.00) per hour of supplemental basic shift premium for each hour of basic shift premium. This shift premium does not apply to overtime hours. The supplemental basic shift premium shall expire on June 29, 2027. Some of what you'll do: Provide on-site after-hours support to clients by assisting with client inquiries, questions, and concerns. Interact with clients by providing encouragement and support in their treatment and case management plans with an emphasis placed on transitioning to permanent housing, gaining and maintaining employment, and/or seeking public benefits such as Veterans disability payment. Explain the THP policies, rules, guidelines, procedures, and protocols to clients which reinforce individual client participation agreements and case management plans. Assist clients by coordinating recreational activities and individual client chores around the THP buildings and the Veterans Homes campuses. Respond appropriately to emergency situations in an institutional setting by exercising tact, initiative, and good judgement; contact external emergency services when needed and communicate with external emergency services personnel regarding medical and/or police emergencies; brief incoming staff of recent events and debriefs Case Managers, program supervisors, and program management. Perform security checks around the buildings occupied by the THP and shared ground. Effectively plan and organize work and complete tasks within prescribed timeframes. Perform client room inspections and confiscate contraband items (illicit substances, needles, pipes, knives, etc.) and respond to clients in a mental health and/or substance use disorder-induced crisis. Assist with technical and clerical tasks and managing client room assignments. *Complete Position Description available upon request* Required: High school graduation or GED. Two (2) years of full-time clerical experience or equivalent education/experience. A combination of education and professional experience may be considered on a year-for-year basis. Professional experience must be relevant to the position. Must be proficient in English language and be able to read, write, and speak English. Ability to: Interact with difficult clients who are experiencing homelessness, chronic mental health disorders, and substance use disorders (includes responding verbally to their inquiries, listening to clients' concerns/questions, remaining calm when dealing with upset or angry clients, and exercising sound judgement). Maintain confidentiality in dealing with sensitive issues and clients. Problem-solve and provide viable options to meet client needs within program rules and guidelines. Basic skill level and experience with Microsoft Excel, Word, Outlook, and web-based applications. Must be able to lift up to 40 lbs. Preferred/Desired: Experience providing services to homeless individuals. A general understanding of the social services and healthcare programs available to Veterans. Ability to: Work independently, yet collaboratively while considering the needs and styles of others. Convey clear, timely, and persuasive messages that positively influence the thoughts and actions of others. Actively participate and support efforts to accomplish the organizational mission and goals. Build constructive working relationships characterized by a high level of acceptance, cooperation, and mutual regard. Build and maintain internal and external customer satisfaction with services offered. Earn the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness, and professionalism in all interactions. Special Requirements: Must be able to pass a DSHS BCCU Background Check prior to beginning services and every two (2) years in accordance with WDVA Policy 615.000 Background Checks. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Must comply with annual Tuberculin Screening in accordance with DVA policy 670.000 Tuberculosis Testing. Requires medical evaluation, fit testing, training, and use of respiratory protection as required by the Washington Industrial Safety and Act standards. Must be able to wear a respirator, medical gloves, gowns, eye protection, and other personal protection as required by a job or task. Must sign the confidentiality statement for all employees. Must have a valid driver's license. In an emergency situation, employees may be asked to stay for an extended period of time and perform duties appropriate to the situation. Become familiar and comply with all DVA policies and procedures and Collective Bargaining Agreements as applicable. Must maintain regular and reliable attendance and follow proper call-in procedures. Must successfully complete, within mandated time frame, employee orientation and all other mandatory annual, in-service, and other required training. Positions requiring travel must have a valid unrestricted driver's license and must be insured if driving a privately owned vehicle on state business. Candidates who are offered a job with WDVA must possess work authorization which does not require sponsorship by the employer for a visa now or in the future. Other Information This position is non-represented. Diversity, Equity, and Inclusion Here at Washington State Department of Veterans Affairs our employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or Veteran status. We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone. The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call View phone number on click.appcast.io. TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. If you have any questions regarding this announcement, program, or the agency, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr State of Washington