Technical Specialist

Job Description

Job Description

Job Summary

Keystone Communications is looking for a Technical Specialist to provide our customers with fast and useful technical support within SLA parameters. In addition, the Technical Specialist will be a contributor who is responsible for on-site installation, maintenance, and repair of customers' systems and components; including hardware, electronic equipment, networking products, software, operating systems, and wiring. This individual will be the primary technical interface to customers for the coordination of hardware and/or software support and delivery of operational services as required by the customer. The ideal candidate will have top-notch technical skills and experience, a professional manner, and excellent communication skills. Prior to electronics and/or mechanical skills are preferred.

Responsibilities

• Installing, servicing, and integrating a variety of low voltage systems to include Intrusion Alarms, Nurse Call System, Video Surveillance, Access Control, Data Networks, and more
• Performs maintenance on equipment applying basic repair techniques and relying on service manual instructions and pre-established guidelines to perform repairs
• Responds to request for emergency repairs and follows through with timely service
• Ability to answer basic customer inquiries after being trained by the company
• Manage updates to customers’ systems
• Initiates requests for required equipment, parts, and supplies
• Ensures the completion of associated paperwork and records
• Develops good working relationships with customers
• Other office and field duties as defined by management

Requirements and Qualifications

· Prior experience with network cabling and termination

· Prior experience with low voltage communication systems is encouraged

· Prior experience with Microsoft Office

· Strong organizational skills, including impeccable attention to detail and follow-up

· Effective oral and written communication skills. Additionally, the ability to relay technical information to clients in an understandable and meaningful manner

· Resourceful and able to solve problems quickly

· Ability to multi-task in a fast-paced, high-pressure environment

· Ability to work both independently, while also understanding when to ask for assistance

· Ability to present a professional appearance at all times

· Considerate of fellow employees and customers, along with a strong customer focus

· Enthusiastic, Positive Attitude

· Ability to accurately complete all required paperwork in a timely manner

· Intermediate to Advanced computer skills

· Has highly developed time management skills. Our clients appreciate the quality of our work, but also the efficiency in performing our duties

Keystone Communications was established in 1969. The company began in the market of two-way radios with a partnership with Motorola. The company has continued to grow over the past 50 years in both technology and a diversified portfolio.
To meet the needs of various markets and customers, Keystone Communications has added wireless mesh networks, nurse call systems, remote monitoring and control systems, analog and IP camera systems, door access and many more products to its portfolio.

Company Description

Keystone Communications was established in 1969. The company began in the market of two-way radios with a partnership with Motorola. The company has continued to grow over the past 50 years in both technology and a diversified portfolio. \r\n To meet the needs of various markets and customers, Keystone Communications has added wireless mesh networks, nurse call systems, remote monitoring and control systems, analog and IP camera systems, door access and many more products to its portfolio.