Lender Liaison II (Experienced)

Job Description

Job Description

Capital Title Insurance Agency is a highly regarded Title agency in Michigan that sets the standard for serving real estate professionals, lenders, sellers, and buyers. We are committed to performing all necessary functions in-house and in the shortest possible time.

We are currently seeking an experienced Lender Liaison II for multiple locations across our Northwest and Southeast Michigan Regions.

Major Duties and Responsibilities include:

• Strong familiarity with lender portals and Closing Disclosure Forms. Understand and comply with TRID regulations.
• Inform appropriate parties of the closing date set by the lender.
• Ensure funds are receipted and disbursed in file balance.
• Request commitment revisions: revise title work as permitted.
• Assist in creating pre-CDFs.
• Process and complete all documents associated with Buy-Side transactions.
• Prepare all lender documents.
• Review lender closing instructions for critical information; communicate to the closing officer.

Qualifications needed to perform this position:

• 3-4 years of experience in the title industry, including a basic understanding of title documents; ability to have strong attention to detail and accurate data entry.
• Excellent computer skills including Word, Excel, and Outlook.
• Excellent oral, written, and language skills to be able to read and comprehend simple instructions, short correspondence, and memos. Ability to write clear, effective, and error-free correspondence. Responds well to internal and external customer questions, demonstrates group presentation skills, and speaks clearly and persuasively in positive and negative situations.
• Excellent mathematical skills to be able to add, subtract, multiply, and divide into all units of measure using whole numbers, fractions, and decimals. Ability to compute ratios, rates, and percentages. Strong math and analytical skills are required.

Competencies needed to be successful in this position:

• Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Decision Making/Problem Solving: Uses reason even when dealing with emotional topics; Generates sensible, realistic, and/or practical solutions to problems.
• Integrity: Puts the organization’s interests above self; ability to remain consistent in terms of what one says and does in terms of behavior towards others.
• Analysis/Strategic Skills: Identifies problems and opportunities; Relates and compares data from different sources.
• Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Able to plan a course of action for self to ensure the accomplishment of specific objectives.
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Contributes to building a positive team spirit.
• Quality/Quantity: Demonstrates accuracy and thoroughness in work and research activities; Strong attention to detail; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner by exhibiting a sense of urgency with all files and/or outstanding issues associated with the files.
• Adaptability: Flexes; Adjusts quickly to changing priorities.
• Initiative: Has the ability to work independently without direct supervision; Volunteers readily; Asks for and offers help when needed.
• Customer Service/Alignment: Provides superior customer service by anticipating the needs of the customer, Maintains, and grows the Capital Title’s business by responding and following up on all file inquiries in a timely, professional manner; Has a strong sense of urgency by responding to requests for service and assistance and meets commitments; Makes each customer feel their needs are top priority; Solicits customer feedback to improve service.

Exhibits understanding, practices, and focuses on the company values - EXCITE, Excellence, Caring, Integrity, Teamwork, and Empowerment.