Client Services and Operations Liaison

FOCUS HR INC

Job Description

Description:

Are you looking for a fast-paced role where no two days are the same? Do you excel in customer service and enjoy multi-tasking? If you answered YES, this role may be for you!

Swift Passport and Visa Services is seeking a highly organized, customer-focused Client Services & Operations Liaison to join our growing team in the heart of River North, Chicago. This is an exciting opportunity for someone who thrives in a multitasking environment, enjoys working with people, and wants a role with long-term growth and development potential.

We’re looking for a motivated professional who can confidently balance front-office customer service with behind-the-scenes operational support. The ideal candidate is detail-oriented, tech-savvy, adaptable, and passionate about delivering an exceptional client experience.

What You’ll Do

Client Services & Front Office Support

Serve as the welcoming first point of contact for walk-in clients
Assist clients with passport and visa services, including China visa processing
Review documents, answer questions, and guide clients through application processes
Deliver a high level of professionalism and customer service at all times
Maintain an organized, polished, and efficient front office environment

Operations & Processing Support

Coordinate daily submissions, pickups, and shipments with the Chinese Consulate in Chicago
Manage outbound shipping for expedited passport services
Support Chicago-based visa services and occasional consulate visits
Process e-visas and review client documentation for accuracy and completion
Assist various departments based on daily workflow and operational priorities
Help ensure smooth, timely, and accurate processing across all services

Requirements:

What We’re Looking For

Prior customer service experience required
Strong technical and computer skills required
Experience with CRM systems, Microsoft Word, Excel, and Microsoft Office required
Experience with SAS, HubSpot, or Salesforce is preferred but not required
Ability to multitask and stay organized in a fast-paced environment
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving ability
Comfortable working independently while also collaborating with a team
Someone eager to grow, develop professionally, and take on new responsibilities
Passport or visa processing experience is a plus, but not required

Why Join Swift Passport Services?

Dynamic role with variety and daily interaction
Growth opportunity within a specialized international services industry
Collaborative, team-oriented culture
Opportunity to build operational, customer service, and administrative experience
Central River North location with consistent weekday hours

If you enjoy staying busy, helping people, and being an essential part of a growing operation, we’d love to hear from you.

Apply

Vacancy posted 16 days ago

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