Assistant Community Director

Description

About Prime: Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feels welcomed, valued, and set up to do their best work.

Property Details: Hue North Hollywood has a total of 154 units and is located in North Hollywood, CA.

Schedule: Tuesday through Saturday 9:00 am to 6:00 pm

Target Pay: $30.02 per hour + performance bonus eligibility

Role Overview: Prime Residential’s Assistant Community Directors are the heart of our communities, dedicated to maximizing long-term performance. Assists the Community Director in leading the team, responsible for daily operational and sales tasks involving current and prospective residents. This includes resolving resident concerns, managing the move-in/out process, handling renewals, evictions, and other resident-related items.

Who You Are:

• Dynamic professional with a keen financial sense and a dedication to customer satisfaction, committed to elevating community performance.
• Skilled communicator and efficient multi-tasker, adept at nurturing relationships with team members and the community.
• Innovative problem-solver and tactical thinker, driven to help improve the performance of onsite teams.
• Passionate about continuously seeking new learning opportunities, and making our residential community a better place.

Key Responsibilities:

• Collect rent and ancillary charges
• Manage delinquency, balance due letters, non-payment notices, and pre-legal proceedings
• Update resident files with delinquency/collection notes
• Coordinate with legal/risk on eviction files
• Track and grow resident satisfaction and retention goals
• Leasing: conduct unit tours, pre-qualify candidates, and complete move-in inspections
• Stay current on market conditions and track leasing goals
• Recommend incentives and train leasing associates
• Greet and qualify prospects, present community amenities, and solicit reviews
• Respond to inquiries with professionalism and confidence
• Address and resolve resident concerns, escalating as necessary
• Participate in renewal programs and propose ideas to improve resident satisfaction
• Prepare and distribute resident communications
• Update activity reports on notices to vacate, vacancy, leases, cancellations, transfers, and renewals
• Establish a weekly “hot-sheet” for target units
• Ensure error-free lease paperwork and compliance with community policies
• Adhere to all relevant laws and company policies

Requirements

Role Requirements:

• 3+ years of property management experience.
• 2+ years of supervisory experience.
• Knowledge of employment, fair housing, and landlord/tenant laws.
• Demonstrated leadership, strategic thinking, and team-building skills.
• Strong financial, marketing, and customer service expertise.
• Valid driver's license for operating community vehicles.

What We Offer: At Prime Residential, we believe our people are our greatest investment. We’re proud to provide benefits that support your health and growth, including:

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering.
• Paid Parental Leave. Because the most important things in life shouldn't have to compete with work.
• A 401 (k) plan with potential company match to help you plan for the future.
• Tuition reimbursement to support your continuous learning and career development.
• Team members receive exclusive housing discounts at Prime-managed properties, because we believe the people who build great communities should get to be part of them.

JOIN OUR TEAM : If you are a dedicated professional with a passion for excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community.

Privacy Notice :

At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.

Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Regarding Prime Residential's Compensation Philosophy: Regarding Prime Residential's Compensation Philosophy: The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.

PLEASE NOTE: To promote equity and uphold our internal compensation standards, the target base and bonus for this position are non-negotiable.