Medical Assistant - Primary Care

Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.

POSITION OVERVIEW:

The Medical Assistant (MA) is an essential member of the patient-centered care team composed of clinicians, medical assistant, nurse, behavioral health clinician and community health worker providing urgent and primary care health services in a community health center setting. Under the general supervision of the Clinic Operations Manager, the MA is responsible for supporting the team by completing both clinical and administrative essential responsibilities to ensure safe, efficient and patient-centered care for a diverse and underserved population, utilizing Electronic Health Record systems and participating fully in team quality improvement efforts. This position report to Family Nurse Practitioner/RN. This position collaborates with Front Desk staff, Eligibility, Medical and Behavioral Health clinicians, LVN/Care Coordinator and Clinic Administrator. This role will uphold and champion the agency's mission, vision, and values and contribute to a collaborative and inclusive work culture.

This role will uphold and champion the agency's mission, vision, and values and contribute to a collaborative and inclusive work culture.


ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Room patients, verify intake, take vital signs, record chief complaints and brief medical histories
• Prepare patients for examinations and assist providers during procedures
• Participate in patient health coaching activities as assigned by provider.
• Maintain adequate stock of medical supplies and forms in clinical areas. Perform monthly inventory review and order supplies as needed according to protocol.
• Taking vital signs (blood pressure, temperature, pulse, respiration).
• Recording patient medical histories.
• Provide health coaching and patient education on medications, follow-up care, and preventive services
• Support chronic disease management and care coordination activities
• Assist patients with telehealth visits, including troubleshooting access issues
• Provide interpretation/translation support when bilingual
• Collecting and preparing lab specimens in compliance with CLIA standards.
• Performing basic CLIA Waived lab tests.
• Sterilizing medical instruments and maintaining exam room cleanliness.
• Manage discharge tasks including referrals, prescriptions, and appointment scheduling
• Participate in outreach efforts for preventive services (e.g., immunization recalls, screenings)
• Maintain exam room readiness, stock supplies, and order as needed.
• Ensure infection control and safety standards are followed.
• Participate in daily team huddles and quality improvement initiatives.
• Administer medications by intradermal, subcutaneous, or intramuscular injection (no IV); perform skin tests.
• Perform point-of-care testing and administer immunizations under provider orders.
• Withdraw blood via venipuncture or skin puncture (if certified).
• Apply and remove dressings/bandages, remove sutures, perform ear lavage, shave and disinfect treatment sites.
• Review plan including prescription medications, referrals and follow up appointments.
• Other functions as assigned

Administrative Duties:

• Offer limited front desk and call center support (scheduling, phone calls, pharmacy communication) as needed.
• Schedule appointments, answer phones, process billing and insurance paperwork, manage patient intake, maintain electronic health records, and other office support as needed.

Other

• Attend trainings and participate in events relevant to key responsibilities.
• Track and regularly report on key metrics for the responsible function areas.
• Leads and collaborates on projects supporting Agency objectives.

CORE COMPETENCIES:

Leading the self:

• Demonstrates ethics and integrity
• Displays drive and purpose
• Manages self and adapts to change
• Exhibiting leadership stature
• Practice self-awareness and continuous learning

INCLUSION, RESPECT, AND COLLABORATION:

• Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.
• Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally.
• Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in health science or a related field. Prefer one of the following three certifications (1) American Association of Medical Assistants (AAMA), or (2) American Medical Technologists (AMT) or (3) California Certifying Board of Medical Assistants (CCMA).
• At least one year of outpatient or primary care experience preferred; experience in FQHC/safety net setting desirable.
• Spanish Bilingual Preferred (e.g., English/Spanish) to support limited English proficiency patient
• Current Basic Life Support (BLS) certification is required for all clinical, patient-facing roles.
• Electronic Health Records and Electronic Practice Management systems experience.
• Experience in non-profit and community-based organizations preferred.

• Demonstrates and models excellent "customer service" orientation and ability to work with diverse populations.
• Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
• Proficient in MS Office and Google Workspace products.
• Valid CA Driver's license required.
  • Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.

OTHER RESPONSIBILITIES:

• Demonstrates cultural awareness and provides respectful, client-centered care.
• Maintains knowledge of community resources for client referrals
• Attend work regularly, adhering to policies on absences and tardiness.
• Understands and applies legal requirements, including confidentiality and risk management.

Timekeeping & Attendance Responsibilities

• Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
• Take all required meal and rest breaks in compliance with state, federal, and agency policies.
• Review and submit timesheets by established deadlines to ensure timely payroll processing.
• Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
• Maintain consistent and reliable attendance to support team and program operations.
• Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
• Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.

TEAM COMMITMENT:

• Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
• Handles difficult or conflict situations constructively and seeks appropriate assistance.
• Accepts accountability and constructive feedback.
• Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
• Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
• Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.

WORKING CONDITIONS and JOB SETTING:

• Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders
• While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch.
• The employee is occasionally required to move around the office
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• May require travel, dependent on agency needs
• Can work under deadlines
• Performing general physical activities such as picking up, moving, and using objects, tools, or controls
• The noise level in the work environment is usually low to moderate.

Physical Requirements

• Ability to safely operate a motor vehicle
• Ability to push, pull, and lift up to 50 pounds frequently.
• Ability to stand and move from one location to another daily.
• Ability to sit for prolonged periods of time
• Ability to visually focus on near and far items, and to be able to switch between them.
• Ability to reliably report to work on time and perform the position's required tasks as scheduled
• Ability to grasp and carry items
• Ability to hear and effectively communicate with co-workers, clients, and the public
• Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
• Ability to process information and data for use within the organization

BENEFITS:

• Excellent Health benefits package for you and your family, including:
  • Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
• Vacation, 15 paid holidays, 12 paid sick days upon accrual
• Employee Assistance Plan to support you and your family's well-being and finances
• Pet Plan Benefit:
  • PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
• 403(b) retirement plan
• Work-life wellbeing & excellent work hours
  • La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
• License and Certification renewals reimbursed.
• Supportive/Collaborative work environment
• Opportunities for Growth and Professional Development
  • We believe in growing together. As a team member, you'll have access to structured mentorship and ongoing training. Whether you're pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.