General Manager

Apex Underground's Residential & Short-Cycle Profit Center — water and sewer service repair and replacement, fire line work, and HOA/property-manager-driven projects — has historically delivered $5.8M+ annually. We need the right leader to get it back there and grow it. You'll own this business from first call to final invoice: driving sales, running operations, developing a small team, and holding the P&L. Long-term, this profit center is a candidate to operate as a standalone entity. We want a GM who runs it that way from day one. Your Regular Responsibilities Sales & Business Development Own the full sales pipeline from first contact to signed proposal; manage hit rates and pipeline health in Hearth. Build relationships with real estate professionals, HOAs, property managers, fire protection companies, and home warranty/insurance networks. Lead seasonal campaigns — cold-weather fire line outreach, spring service surge, and proactive channel development. Review and approve all estimates before delivery; ensure margin compliance on every proposal. Oversee the proposal workflow — e-signature, deposit collection, and follow-up via Hearth. Track acceptance rates and lost-bid feedback ; adjust pricing strategy accordingly. Operations & Project Delivery Direct the Operations Manager on daily scheduling, crew deployment, and dispatch. Oversee the Project Engineer / Coordinator for permitting, 811 locates, bonds, licensing, and customer scheduling. Ensure job packets, JHAs, and change orders are complete before every job; drive post-job GP reviews and close gaps within 30 days. Resolve warranty claims, service complaints, and escalations in a way that protects the Apex brand. Own full profit center P&L — direct costs, overhead, equipment, and indirect expenses. Review WIP, billing triggers, and AR aging weekly ; report forecast and backlog to the CEO biweekly. Eliminate cost leakage — unbilled change orders, material waste, and subcontractor pricing gaps. Team & Systems Lead and develop estimators, project coordinators, engineers, and field crew leads. Drive utilization of HCSS HeavyJob and Hearth ; consolidate disconnected spreadsheets into centralized systems. You'll report to the CEO. You'll oversee a Project Engineer / Project Coordinator, and Field Crew Leads. You'll collaborate with field supervisors, accounting, and HR — shared across Apex's profit centers. Expectations & Outcomes of Your Work Because you own the pipeline, the profit center hits $5.8M+ in revenue within your first year. Because you manage estimating with discipline, gross margins stay above 35% and post-job GP variance is minimal. Because you run tight operations, jobs are scheduled efficiently, billing is timely, and crews are productive. Because you operate it like a standalone business, financials are clean, processes are documented, and no single person is a bottleneck. This Role is FOR You If You have 5+ years leading residential service operations (plumbing, HVAC, electrical, or water/sewer) with direct P&L accountability. You're as comfortable closing a proposal as reviewing a job cost report. You're tech-savvy — already using HCSS, ServiceTitan, Jobber, or a comparable platform to run your business. You build lasting relationships — repeat business and referrals follow you wherever you go. You treat the P&L like your own money and find cost leakage before it hits the bottom line. This Role is NOT for You If You prefer a predictable environment — seasonal swings and competing priorities are constant. You avoid difficult conversations — with customers, subs, or your team. You're a pure operator with no sales instinct. You need someone else to manage your P&L. #J-18808-Ljbffr Apex Underground