Invoicing Analyst II

Overview We are seeking top talent to join the National Accounts department! Our Invoicing Analysts provide excellent customer service and billing expertise to Orkin’s internal and external customers. The Analyst ensures invoice format, prices, and frequencies are accurate by reviewing and understanding invoicing requirements as outlined in the customer contract. The Analyst ensures customer accounts receivable balances are accurate by performing account analysis and maintenance. They perform necessary account reconciliation to keep the account status current, minimize bad‑debt risk, and optimize cash flow. Apply in minutes with a resume, even from your mobile! Responsibilities Set an example of professionalism amongst peers Establish and maintain positive working relationships with Orkin’s customers, internal customers, and external customers Maintain timely turnaround, as specified, or not to exceed 48 hours for adjustments, customer requests, phone messages, e‑mail, etc. Ensure all actions are noted on the account in JDE Reconcile customers’ detail accounts receivable and initiate account adjustments to ensure proper AR balances are maintained, and G/L revenue recognised Manage assigned accounts in JDE, BOSS and FOCUS to ensure correct billing, A/R and revenue Analyse AR portfolio to ensure maximum cash realization, reduced delinquencies and write‑offs Ensure payments are applied properly, ensuring proper documentation from the customer Resolve AR issues with the customer by initiating appropriate calls, emails, and letters Review invoice data, where possible, before release to ensure correct invoicing of the customer Inform management of potential issues that may result in customer dissatisfaction Ensure the customer is being properly invoiced per their specifications and contract terms Process any necessary adjustments in a timely manner to keep the account well‑maintained Review daily cash batches to confirm accurate application of funds Follow collection processes and procedures, and recommend that accounts be suspended to minimise the risk of revenue loss Assist all internal and external customers with questions concerning billing, revenue, G/L, services, contracts, additional services, and cancellations Assist with special projects as assigned Benefits Challenging position with a financially stable and reputable company Comprehensive benefits package including medical, dental, vision, maternity & life insurance 401(k) plan with company match, employee stock purchase plan Employee discounts, tuition reimbursement, and dependent scholarship awards Paid Time Off Why should you choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing – and is a recession‑resistant line of business Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA Qualifications Minimum Requirements High school diploma (or equivalent experience) 1‑3 years of AR experience in a fast‑paced environment with a strong focus on achievement of results and customer service is preferred Basic experience with Accounting, Customer Service, G/L, and AR Systems Basic knowledge of JDE Proficiency with Excel, Outlook, and Word Other Qualifications Ability to function as a positive agent of change and of creating a positive, engaging work environment Ability to take charge and work independently on all A/R related functions Proficiency with forecasting, planning, and explaining results vs. objectives, to include strong strategic thinking and analytical thinking skills Highly collaborative in working with internal cross‑functional business partners to resolve billing problems and streamline shared processes Strong customer service skills, as it relates to both internal and external customers Excellent written and verbal communication skills, including the ability to communicate professionally and concisely Organised and detail‑oriented Problem‑solving ability Proficiency with A/R processes and procedures Proficiency with the cash application process Account reconciliation experience involving multiple transactions and the ability to compare the customer’s payment history to the GL transactions Follow‑up and follow‑through skills Ability to communicate negative messages in a positive manner Physical Demands / Working Environment We require the ability to pass a drug screen and background checks. Candidates must have the ability to perform the requirements of the job with or without accommodations Are you ready to take your CAREER to the next level? Apply in minutes with a resume – even from your mobile device! Orkin is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer Learn more about Rollins careers as well as our diversity, equity and inclusion efforts on our careers page: #J-18808-Ljbffr Rollins, Inc.