Universal Banker

Teller/Customer Service Representative

This position is expected to support the efficient and accurate paying and receiving function and sales and service function of the Company branch according to Company policies and procedures. The position will also oversee security and compliance within the unit; ensure department compliance with all operating policies and procedures and communicating with appropriate personnel. This position will be expected to perform the duties of both a Teller and a Customer Service Representative.

Responsibilities

• Serve customers at an assigned teller station by processing a variety of transactions in accordance with Company procedure.
• Perform balancing and upkeep of branch and responsible offsite ATM(s) when required.
• Assist customers by answering questions and obtaining specialized services from other Company departments.
• Respond to inquiries relating to his/her particular area, or to requests from customers, other Company personnel, etc., within given time frames and within established Company policy.
• Complete the documentation and performs point-of-sale processing on all types of new accounts, e.g. loans, deposits, etc.
• Solicit new business from present and prospective customers.
• Provide sales information on a timely basis in order that this information may be included as part of monthly and year-to-date sales performance reports.
• Provide safe deposit box services to customers.
• Maintain a thorough knowledge of the features and benefits of all Company products and services.
• Provide periodic reports to the Teller Supervisor and other unit supervisors, appropriate groups or individuals.
• May require Nationwide Mortgage Licensing System and Registry (NMLS) registration to assist with the consumer and residential lending process.
• Act as a supervisor on duty, in the absence of the Assistant Branch Manager and/or Branch Manager.
• Work Saturdays, as required. May open and close branch, office and/or vaults, under dual control. Set alarms, as necessary.
• May fill in at any of the other Company branch locations, as required.
• May support the team, as required.
• All other duties as assigned.

Qualifications

• High School Diploma or GED.
• Minimum of two (2) years' experience in a related role (customer service/sales); experience within the field of banking is preferred.
• Proficient in sales process; including the ability to recognize and suggest products and achieve referral goals.
• Strong interpersonal relations and communication skills (oral and written).
• Demonstrated strong customer service skills.

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

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