Cashier/Host
High 5 Hospitality
Cashier/Host Position
We are looking for team members who want to be a part of a growing hospitality group! Made up of five award-winning brands, we offer many opportunities for growth across franchise and independent brands.
Our Cashiers/Hosts are essential front-line team members responsible for handling transactions, providing excellent customer service, assisting guests with their orders, and ensuring a smooth checkout experience. This role involves accurately processing payments, managing cash registers, and addressing customer inquiries. They are responsible for greeting and seating guests in a restaurant, ensuring they have a positive first impression of the dining experience. Cashiers/Hosts play a crucial role in maintaining a positive environment and supporting overall store operations.
Essential duties and responsibilities include but are not limited to the following:
- Hospitality skills: Provide a warm welcome to guests with an open door upon their arrival, engage in conversation and maintain a cheerful demeanor.
- Seat Guests: Escort them to their tables, accommodate special seating requests for guests whenever possible.
- Process Payments: Accurately handle cash, credit, and debit transactions, ensuring all payments are processed efficiently.
- Customer Interaction: Greet guests warmly, answer questions about menu items, and assist with order placement.
- Order Management: Ensure accuracy in processing orders, including special requests or modifications.
- Maintain Cleanliness: Keep the cashier area organized and clean, including cleaning menus and managing supplies and receipts. Hourly checks and cleanings of restrooms.
- Monitor Inventory: Alert management to low stock levels for items needed at the register, such as receipt paper or bags.
- Support Team Members: Assist kitchen or front-of-house staff during busy periods as needed.
Skills and abilities required:
- Excellent communication skills: Ability to engage with guests effectively and provide helpful information.
- Attention to detail: Accuracy in processing transactions, handling cash, and understanding the numbering sequence of all tables.
- Basic math skills: Competence in performing calculations for transactions and providing change.
- Basic computer skills: Familiarity with point-of-sale (POS) systems.
- Customer service orientation: Strong focus on delivering a positive experience, demonstrates strong interpersonal skills, and the ability to handle guests inquiries and complaints effectively.
- Experience: Previous experience in a cashier or restaurant role is preferred but not required.
- Working conditions: Fast-paced restaurant environment, often requiring evening and weekend availability. Standing for long periods and occasional lifting of light to moderate items.
- Scheduling: Ability to access online scheduling apps.
We offer:
- Competitive pay
- Discounted meals
- Tuition reimbursement
- Benefits and PTO (based on meeting hours requirements)
- Values-based leadership
- Opportunity for advancement
- Flexible scheduling
$15 per hour
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