Control Tower Specialist

Control Tower Specialist

Location: Auburn Hills, USA

Division: Road

Job Posting Title: Control Tower Specialist

Time Type: Full Time

Summary: The DSV Control Tower Specialist is responsible for coordinating and managing service requests from customers with the goal of meeting and exceeding customer expectations while obtaining key factor goals. You will work closely with vendors, LSP (logistics service providers), suppliers, and internal DSV team members to ensure customers service request are fulfilled in a timely manner. You will be responsible for tracking shipments, load planning, managing inventory levels, resolving and escalating issues related to the logistics operations of your assigned account(s).

Duties and Responsibilities:

• Works closely with team members to meet or exceed all customer service requirements.
• Coordinate and manage the movement of goods from suppliers to customers.
• Communicate with customers, suppliers, and logistics service providers to ensure shipments are delivered on time and according to customer specifications.
• Track shipments and manage inventory levels.
• Executes Load planning and optimization strategy.
• Resolve any issues that arise during the shipping process, including delays, damages, and lost shipments.
• Develops and maintains positive customer relationships.
• Ensures the attainment of applicable key factors.
• Responsible for accurate data capture and system entry.
• Provides remote and on-site support to teams including customer service, material planning, logistics and supply chain departments.
• Utilizes the quality process to resolve customer service and vendor issues.
• Assists with new account start-ups.
• Proactively anticipates and resolves potential customer service partner vendor and internal team issues.
• Performs other duties as needed Project work as required.

Educational background / Work experience:

• 2 years' experience in a logistics, customer service or related field.
• High School Diploma or GED preferred

Language skills:

• English (reading, writing and verbal)

Computer Literacy:

• Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint).

Mathematical Skills:

• General mathematics skills

Other Skills:

• Excellent interpersonal communication with the ability to adapt to and work within a team environment.
• Superior attention to detail and problem-solving skills.
• Ability to prioritize work in a multi-tasked, fast-paced environment.
• Able to work flexible hours when required.
• Willing to make and meet commitments.
• Knowledge of transportation regulations and customs requirements
• Experience using transportation management software is a plus

Physical and/or Mental Requirements / Working Conditions:

• While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear. The employee uses computer and telephone equipment. The vision requirements of this job include close vision and distance vision.

At Will Employment: DSV 4PL Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause after 6 months of employment.

For this position, the expected base pay range is $45,000 - $50,000 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.