Physical Health Specialist (Physical Therapist)

Physical Health Specialist (Portugal) This role sits at the heart of the Pulse Global member experience – you will be the human in a three-way conversation alongside our AI lifestyle support assistant, Phoenix, and the members you support. Pulse Global is a daily lifestyle support service for adults, built around four pillars: movement and activity (including resistance training), nutrition, sleep, and stress management. This is not a clinical or diagnostic role. You will work as a Physical Health Specialist – providing accountability, encouragement, and lifestyle guidance to help members build routines they can stick to, entirely through an app-based chat experience. Fully remote role based in Portugal, supporting primarily English-speaking members, with occasional support to Portuguese-speaking members. AI Proficiency at Sword Health AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework. Be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) – Uses AI daily to boost personal productivity Builder (Level 2) – Creates workflows and tools that elevate the whole team Integrator (Level 3) – Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1 (expected level varies depending on seniority). What you’ll be doing Provide support to adults seeking lifestyle support in Pulse Global's three-way conversation alongside members and Phoenix, delivered primarily through in-app chat Provide 1-to-1 support to members through message-based chat and phone/video calls across the four lifestyle pillars: movement and activity, nutrition, sleep, and stress management Provide accountability, encouragement, and personalised lifestyle guidance to help members build habits they can sustain Guide members through movement nudges, resistance training routines, breathwork, and wind-down content Share qualitative member feedback with the product and clinical teams to help improve the experience Oversee care plans tailored to members to ensure engagement in their programs What you need to have Bachelor's degree ("Licenciatura") in Physical Therapy (240 ECTS / 4-year programme) Active registration and cédula profissional with "Ordem dos Fisioterapeutas" (OF) Minimum 3 years of clinical experience in musculoskeletal disorders Fluent in English (written and spoken) – non-negotiable; majority of member interactions are in English Proficiency in Portuguese for occasional support of Portuguese-speaking members Strong written communication skills – warmth, clarity, and motivation through a digital chat interface Demonstrable experience in behavioural coaching, including lifestyle habit formulation, motivational interviewing, and long-term wellness support Comfortable working within a defined wellness scope and redirecting clinical questions appropriately A plus if you have Experience in lifestyle or wellness coaching (e.g., weight management, behaviour change) Familiarity with digital health or AI-assisted tools Compensation €20,000 - €20,300 a year (includes base, variable and equity). These compensation bands are a starting point and may be adjusted for exceptional talent. Sword offers benefits as listed below. Benefits Health, dental and vision insurance Meal allowance Equity shares Remote work allowance Flexible working hours Work from home Discretionary vacation Snacks and beverages Relocation and visa This position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal. Equal Employment Opportunity Statement Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status. #J-18808-Ljbffr