Desktop & Endpoint Support Lead
Executive Software Guild
User And Endpoint Support Provide Deskside Support For Laboratory, Manufacturing, And Business Users. Support Desktops, Laptops, MLL Workstations, And Approved Site-standard Endpoint Devices. Perform Incident Resolution, Service Request Fulfillment, Endpoint Configuration, User Assistance, Device Setup, And Operational Support. Support Moves, Adds, Changes, And Device Refresh Activities. Troubleshoot And Support Approved Peripherals Including Printers / Label Printers RF Devices / Barcode scanners Laboratory and manufacturing peripherals Incident, Request and Operational Support Perform diagnosis, troubleshooting, escalation, resolution, and closure of incidents using approved ITSM tools and processes. Support restoration of business-critical services through established escalation procedures. Coordinate with application owners, infrastructure teams, and resolver groups to resolve complex issues. Maintain accurate ticket documentation and timely communication with stakeholders. Infrastructure Coordination and Connectivity Support #J-18808-Ljbffr
Vacancy posted 5 days ago
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