Residential HVAC Service Team Lead

Job Description

Job Description

Are you the field leader who turns problems into great customer stories?

If coaching technicians, elevating service quality, and orchestrating daily operations energize you, Airtron is looking for a Residential HVAC Service Team Lead to drive performance and customer satisfaction.

You will:

• Build and guide a high-performing team of service technicians.
• Model a customer-first approach grounded in professionalism and responsiveness.
• Own safe, efficient day-to-day service execution.
• Back up technicians on complex issues and customer escalations.
• Monitor service quality, customer feedback, and key operational metrics.
• Balance staffing, schedules, materials, and resources to meet demand.
• Enforce safety, policy, and procedural standards.
• Recruit, train, and retain exceptional talent.
• Find and implement process improvements to boost efficiency and the customer experience.
• Protect vehicles, tools, equipment, and inventory.

Must-haves

• 5+ years in HVAC, field service, or a related trade.
• 3+ years leading field teams.
• Proven customer service excellence and talent development.
• Strong communicator, organized, and a natural problem solver.
• Fluent with Microsoft Office.

Nice-to-have

• Experience as an HVAC Sales and Service Supervisor.

Where you’ll work

• Open, fast-moving office setting.
• Frequent vehicle travel to job and customer locations.
• Occasional entry into customer homes.
• Indoor/outdoor work across all weather conditions (heat, rain, cold, wind) with proper PPE.

Physical demands

• Lift/move up to 20 pounds on a frequent basis.
• Drive and operate a motorized passenger vehicle.
• Use required PPE: hard hat, safety glasses, ear plugs, masks/respirators, reflective vests, gloves, and safety-toe, construction-grade boots.
• Stand, walk, or sit for extended periods.
• Hear and distinguish speech/sounds to safely operate phones and office equipment.
• Maintain close, distance, and peripheral vision with normal depth perception (with or without correction).
• Communicate clearly using spoken word.
• Enter data using a traditional keyboard and/or 10-key keypad.
• Reach overhead and use arms/hands to signal, grasp, hold, lift, turn, push, and pull tools and objects.

Proficiency expected

• HVAC/R Systems
• Journeyman’s License
• Environmental Protection Agency (EPA) Certification
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair
• Maintenance and Repair Skills

Machines & technologies

• Refrigeration/Cooling Systems