Workforce Management Specialist
DriveTime Automotive Group
- # Workforce Management SpecialistApplylocations: 15001 Trinity Blvd Fort Worth, TX 76155time type: Full timeposted on: Posted Yesterdayjob requisition id: R15828**What’s Under the Hood**DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.**That’s Nice, But What’s the Job?**In short, as a Workforce Management Specialist, you will play a critical role in optimizing workforce planning, scheduling, and real-time adherence across multiple contact center sites, ensuring service levels, efficiency, and quality outcomes are consistently achieved through data-driven insights and strategic support.In Long, as the Workforce Management Specialist, you will be responsible for:* Leveraging collections and contact center data to analyze strategies, recommend improvements, and identify defects or areas of concern* Acting as a liaison to Contact Center leadership, supporting the implementation of call, email, and SMS routing strategies, and providing post-deployment volume trend analysis* Collaborating closely with lines of business to meet service level objectives while ensuring consistent, accurate reporting and compliance across all contact center groups* Monitoring inbound and outbound associate performance and providing actionable recommendations to support operational success* Proactively identifying opportunities to implement new workforce strategies across all areas of the contact center* Ensuring the integrity and 100% accuracy of all reports distributed by the Contact Center Analyst team* Supporting projects, initiatives, and ad hoc data extrapolation requests from Contact Center Leadership* Serving as a subject matter expert (SME) for scheduling across onshore and offshore lines of business## So What Kind of Folks Are We Looking For?* Strong analytical and reporting skills with the ability to translate data into clear, actionable insights* Ability to thrive under tight deadlines and manage multiple time-sensitive priorities* Excellent verbal and written communication skills with confidence engaging a variety of audiences, including leadership* A proactive problem-solver who not only identifies issues but drives effective solutions* A collaborative team player who contributes to a high-performing, supportive team environment* Naturally curious with a desire to continually learn, improve, and expand knowledge* Exceptional organization and time management skills with the ability to prioritize and adapt as priorities shift* High attention to detail with a commitment to accuracy and quality in all deliverables## The Specifics.* 1+ year of experience in a contact center environment* 1+ year of workforce management experience, including forecasting and scheduling within a contact center* Bachelor’s degree or equivalent experience* Proficiency in Microsoft Office applications## Nice to Haves.* Experience with Genesys Cloud within a contact center environment* Working knowledge of SQL, Snowflake, or Python* Experience building reports in Sigma**So What About the Perks? Perks matter*** **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.* **But Wait, There’s More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.* **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.* **Tuition Reimbursement.** We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.* **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!* **Gratitude is Green.** We offer competitive pay across the organization, because, well... money matters!* **Game Room.** Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.* **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!* **Enjoy Social Events?** Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!* **We Care and Value YOU!** Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!* **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!**Anything Else? Absolutely.**DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
- J-18808-Ljbffr DriveTime Automotive Group
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Workforce Management Specialist in Fort Worth, TX vacancy
$65k - $75k
...clinically validated improvements in depression and anxiety, supporting healthier learning environments. The Role The Workforce Management Specialist (Internally known as the Care Scheduling & Operations Specialist) is the operational backbone of TimelyCare’s care delivery...SuggestedTemporary workLocal areaFlexible hoursTimelyCare
Fort Worth, TX1 day ago- ...intent of creating a strong path to vehicle ownership for our customers.That’s Nice, But What’s the Job?In short, as a Workforce Management Specialist, you will play a critical role in optimizing workforce planning, scheduling, and real-time adherence across multiple contact...SuggestedFull timeTemporary workWork at office
Bridgecrest
Fort Worth, TX2 days ago - ...intent of creating a strong path to vehicle ownership for our customers. That’s Nice, But What’s the Job? In short, as a Workforce Management Specialist, you will play a critical role in optimizing workforce planning, scheduling, and real-time adherence across multiple...SuggestedFull timeTemporary workPart timeWork at officeShift work
- ...Order Management Specialist We are seeking a detail-oriented Order Management Specialist to support the manufacturing order desk and serve... ...diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class...SuggestedFull time
Weatherford
Fort Worth, TX16 hours ago $71.89k - $134.67k
...distribution business that uses superior asset management skills to provide reliable electricity... ...process for T&D Assess contract workforce needs for the Notification Program... ...is encouraged to apply. Forester Specialist: ~5+ years of utility vegetation...SuggestedFull timeContract workFor contractorsWork at officeRelocationOncor Electric Delivery
Fort Worth, TX4 days ago- ...seeking experienced Lead Qualification Specialist s to engage prospective high-net-worth... ...financial services, private banking, wealth management, inside sales, appointment setting,... ...window. Schedules will be rostered based on workforce-management plans and may include...Full timeWork at officeShift workAfternoon shift
- ABOUT GREYSTARGreystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina...Full timeLocal areaImmediate startFlexible hoursWeekend workAfternoon shift
- About this role:Wells Fargo is seeking a Senior Supervisory Control Specialist to join our Client Relationship Group within Wealth and Investment Management. This role is responsible for supervisory oversight of practices within the Branch(es). You will ensure the firms...Ongoing contractFull timeWork experience placementWork at officeImmediate startHome office
- ...network components.Support connectivity between office environments, private cloud, datacenters, and public cloud services.Assist with management of public cloud network services such as VNets/VPCs, routing, private connectivity, network security controls, and hybrid...Work at officeMonday to FridayShift work
- ...Job Title: A/R Specialist Department: Revenue Cycle Management Reports to: A/R Manager FLSA Status: Non-Exempt Dental Account Receivable Specialists! ProSmile, the premier Dental Service Organization in the NJ/MD/PA tristate area is currently offering career opportunities...Full timeContract workTemporary workPart timeWork at officeRemote workFlexible hours
GrabJobs
Fort Worth, TX16 hours ago $114.1k - $268.18k
...inspiration and expand your capabilities, then consider a career in Advisory.KPMG is currently seeking a Lead Specialist, Cloud Security to join our Managed Services practice.Responsibilities:Manage cloud security posture across AWS and Azure environments, governing the...H1bLocal area$93k - $171.3k
Position Summary As a Manager in our Engagement Consultation (EC) team, you’ll operate at the intersection of regulatory compliance... ...for this role ends on 07/30/2026.Work you'll doAs a Specialist Manager, Engagement Matters on the Engagement Consultation team...Work at officeVisa sponsorship$169.01k - $370.53k
...areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Specialist Director, Threat Management to join our Managed Services practice. Responsibilities: Set the strategy and roadmap for Threat Management...H1bLocal area- ...Parts Specialist The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply. Essential Job Functions...Local areaFlexible hours
O'Reilly Auto Parts
Fort Worth, TX3 days ago - ...Parts Specialist The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply. Essential Job Functions...Local areaFlexible hours
O'Reilly Auto Parts
Haltom City, TX1 day ago - BH Management, LLC is seeking a Leasing Consultant to respond to inquiries, identify potential renters, market, lease, and renew apartment leases in accordance with Company standards and Fair Housing guidelines, and provide excellent customer service. The role requires...
BH Management Services, LLC
Fort Worth, TX4 days ago - ...The Sewell Family of Companies is seeking a motivated and detail-oriented accounting professional to join Sewell Fleet Management. The role focuses on either accounts payable or accounts receivable based on skills and experience, handling financial transactions and ensuring...Monday to Friday
THE SEWELL FAMILY OF COMPANIES INC in
Fort Worth, TX4 days ago - ...impact: Greet prospects, present your community, capture leases, and convert prospects to residents. Contribute ideas to the Management team on marketing the property and improving resident satisfaction. As a Leasing Agent, you'll ensure that each resident...Work at officeImmediate startMonday to FridayWeekend work
S2 Capital
Fort Worth, TX2 days ago - DescriptionThe Staff Project Controls Specialist will be responsible for leading the project controls processes with the internal project management team to execute project deliverables within budget and schedule.Ensure project set-up in the Enterprise Planning & Controls...Contract workWork at office
- ...services for large capital projects. The Project Procurement Specialist assists in the oversight of company’s EPC (Engineering, Procurement... ...internal and external engineering, construction, and project management teams to forecast needs and align procurement equipment and/or...Permanent employmentFor contractorsFor subcontractorWork at office
- ...Senior Supervisory Control Specialist Wells Fargo is seeking a Senior Supervisory Control Specialist to join our Client Relationship Group within Wealth and Investment Management. This role is responsible for supervisory oversight of practices within the Branch(es)...Ongoing contractWork experience placementWork at officeImmediate startHome office
- ...Supervisory Control Specialist Wells Fargo is seeking a Supervisory Control Specialist to join our Client Relationship Group (CRG) within Wealth and Investment Management. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role...Ongoing contractWork experience placementWork at officeImmediate startRelocation package
- ...Project Controls Specialist FindTalent is seeking a detail-oriented Project Controls Specialist to support planning, scheduling, cost management, and reporting for energy projects. This role is critical in ensuring projects are delivered on time, within budget, and...
FindTalent
Fort Worth, TX3 days ago $14 per hour
...consistent with the requirements of the job. RESPONSIBILITIES Management and maintenance of the equipment and supplies used for events... ...all events being conducted in the store. Assists other Event Specialists with event kits, materials and tools as needed. Assist...Hourly payPart timeLocal areaImmediate startAcosta Group
Fort Worth, TX3 days ago$78.48k
...Smith has an exciting new opportunity for a Project Controls Specialist to support various projects across various locations in the U.... ...into financial forecasts, and preparing standardized reports for management. The role also supports the implementation of financial...Contract workWork experience placementFor subcontractorH1bShift workCDM Smith
Fort Worth, TX1 day ago- ...Project Specialist Fort Worth Alliance, TX - Forth Worth, TX 75117 Overview Position Type Full Time Job Shift Day Category Installation... .... The Project Specialist will work closely with Project Managers, stakeholders, and cross-functional teams to ensure that...Full timeWork experience placementShift work
SMS InfoComm
Fort Worth, TX2 days ago - Westdale Asset Management in Hurst, TX is seeking a Leasing Consultant to greet prospects, show apartments, and close leases while processing applications in compliance with fair housing laws. This hourly, non-exempt role offers a base pay with monthly bonuses for new...Hourly payMonday to Friday
- Buying Specialist - Indirect Materials Date: Jul 10, 2026 Location: Fort Worth, TX, US General Overview Functional Area: Supply Chain Management (SCM) Career Stream: Purchasing(SCM_PUR) Role: Specialist (SPE) Job Title: Buying Specialist Indirect Materials Job Code...
- EECU Credit Union is seeking a Business Development Specialist to enhance community relationships in the Dallas/Collin County area. You will support management and events, driving visibility for EECU’s services. This role requires a Bachelor's degree and a minimum of one...
- Pioneer Property Management in the Dallas-Fort Worth area is seeking a Leasing Consultant to coordinate apartment rentals, move-ins, move-outs, and renewals. You will interact with prospective and current residents to maximize occupancy and retention while supporting the...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Workforce Management Specialist. Be the first to apply!
Related searches
- senior safety specialist Fort Worth, TX
- health specialist Fort Worth, TX
- outreach specialist Fort Worth, TX
- invoice specialist Fort Worth, TX
- information technology specialist Fort Worth, TX
- rehabilitation specialist Fort Worth, TX
- asset protection specialist Fort Worth, TX
- change management specialist Fort Worth, TX
- housing program specialist Fort Worth, TX
- equal employment specialist Fort Worth, TX