Client Experience Coordinator

Job Description

Job Description

Location: Tustin Auto Center – All-New Tustin Mazda

Schedule: Full-Time, 5 Days/Week

Compensation: Fixed Pay (Non-Commission Role) + Customer Satisfaction Bonus + Benefits

 

About the Opportunity

Patterson Auto Group is seeking a polished, people-focused Client Experience Coordinator to join our team at our all-new Tustin Kia location. This is a hospitality-driven position, not a sales role, ideal for someone who takes pride in delivering exceptional customer experiences.

As the first point of contact for our guests, you will set the tone for every visit—ensuring each customer feels welcomed, comfortable, and well taken care of from the moment they arrive.

 

Why Patterson Auto Group?

• Recognized as a Top Workplace for 15 consecutive years
• Fixed, stable compensation (non-commission position)
• Bonus opportunities tied to dealership-wide customer satisfaction performance
• Comprehensive benefits package
• Award-winning organization with a strong reputation for excellence
• Growth-oriented environment within a rapidly expanding dealership
• Team culture focused on support, professionalism, and respect

 

Key Responsibilities

• Warmly welcome and greet all guests entering the dealership
• Create a comfortable, professional, and hospitality-focused environment
• Introduce clients to the appropriate sales or service team members
• Support seamless communication between departments to enhance the guest experience
• Monitor showroom flow and ensure guests are attended to promptly
• Maintain a clean, organized, and inviting front-of-house area
• Assist with light phone duties, including directing calls appropriately
• Help ensure every guest interaction reflects the dealership’s commitment to excellence

 

What We’re Looking For

• A genuine love for working with people and creating positive experiences
• Strong organizational skills and attention to detail
• A professional, friendly, and welcoming demeanor
• Ability to multitask and stay composed in a fast-paced environment
• A team-oriented mindset with a proactive attitude
• Hospitality or customer service experience is preferred, but not required
• Someone who is excited to be part of a growing, high-energy team and contribute to something special

 

What Makes This Role Unique

• This is not a sales position—it is focused entirely on hospitality and guest experience
• You are the first impression of the dealership and play a key role in shaping customer perception
• Your contributions directly support high customer satisfaction scores
• Bonus opportunities are tied to overall dealership performance in delivering exceptional experiences
• High-growth environment 

This is a great opportunity for someone who enjoys working with people, takes pride in being organized and professional, and wants to be part of something special within an award-winning organization.

If that sounds like you, we’d love to meet you.

 

 

Apply Today!
Send your resume to  View email address on ziprecruiter.com  

The Client Experience Coordinator Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of between $17.00 and $22.00.  The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.