GM
JINYA RAMEN BAR
Job Title: General Manager Position Status: Exempt, Salaried
Reports To: Director of Operations and/or VP of Operations Job Summary: The General Manager serves as a Customer Service Ambassador , ensuring that food quality and service consistently exceed JINYA Ramen Bar's standards of excellence. This role requires strong leadership to oversee front-of-house (FOH) and back-of-house (BOH) operations , maintain cleanliness, and optimize productivity while delivering an exceptional guest experience. The General Manager acts as a liaison to upper management and sets the tone for operational success. Primary Responsibilities:
Reports To: Director of Operations and/or VP of Operations Job Summary: The General Manager serves as a Customer Service Ambassador , ensuring that food quality and service consistently exceed JINYA Ramen Bar's standards of excellence. This role requires strong leadership to oversee front-of-house (FOH) and back-of-house (BOH) operations , maintain cleanliness, and optimize productivity while delivering an exceptional guest experience. The General Manager acts as a liaison to upper management and sets the tone for operational success. Primary Responsibilities:
- Operational Leadership: Manage and lead the entire restaurant operation, ensuring efficiency and high-quality service.
- Guest Experience: Oversee the customer journey from arrival to departure, ensuring satisfaction and resolving complaints promptly.
- Team Management: Recruit, hire, train, and develop restaurant team members, fostering a positive and productive work environment.
- Scheduling & Staffing: Manage employee schedules, breaks, and shift assignments to optimize labor costs and efficiency.
- Financial Oversight: Handle cash management, daily reporting, and budget adherence to meet revenue objectives.
- Food Safety & Compliance: Ensure compliance with food safety laws, maintain cleanliness, and oversee facility upkeep.
- Training & Development: Conduct ongoing coaching and performance evaluations for staff and management.
- Inventory & Supply Management: Monitor stock levels and coordinate with vendors to ensure adequate supplies.
- Marketing & Community Engagement: Support brand initiatives and local marketing efforts to drive customer engagement.
- Experience: Minimum of 3-5 years in restaurant management, preferably in a fast-paced, full-service dining environment.
- Leadership Skills: Strong ability to motivate, train, and manage a diverse team.
- Customer Service Excellence: Proven ability to handle guest interactions professionally and efficiently.
- Financial Acumen: Experience managing budgets, labor costs, and inventory.
- Communication Skills: Excellent verbal and written communication for team coordination and corporate reporting.
- Problem-Solving Ability: Quick decision-making skills to resolve operational challenges.
- Food Safety Certification: Must hold a valid Certified Food Handler Certificate.
- Technology Proficiency: Familiarity with POS systems, scheduling software, and reporting tools .
Vacancy posted 4 days ago
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