Enterprise Digital Experience Architect (Nexthink) (Atlanta)

Req ID:334284NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Enterprise Digital Experience Architect (Nexthink) to join our team in Atlanta, Georgia (US-GA), United States (US).Roles & Responsibilities:Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX toolExperience in implementing and driving automation initiativesCreate intake processes to gather requirements from stakeholdersParticipate in problem hunting sessions to identify opportunities in the environmentAnalytical skills to slice and dice the data per use case needsCreate Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives.Responsible for customer/stakeholder relationship managementProvide cross functional supportAct as a liaison between vendor and clientBasic Requirements8+ years IT experience3+ years in managing endpoint tools – Nexthink/ 1E Tachyon/ SysTrackAdditional PreferencesNexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificatesITIL foundation certificationsProject Management tools – JIRA, Azure DevOpsExperience of working on ITSM - ServiceNow, RemedyPossesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPointKey Expertise:Exhibits passion and alignment with our vision, values & operating principlesStrong Communication & Presentation skillsVendor ManagementStakeholder managementDemonstrates the ability to multi-taskExceptional listening abilities and detail orientedAbility to work in heterogeneous environmentDemonstrates ability to succeed with the teamAbout NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.comWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.Posting Date:Department:WPS - Workplace Productivity Center - 1455850021