Receptionist

Receptionist

Reports to: Supervisor of First Impressions

Location: Baltic Facility (This individual will be based at the Baltic Facility but will travel to all Ohio Facilities to cover front desk, based on daily scheduling needs.)

Hours: Monday-Friday, 8:00AM-4:30PM

Summary: This individual will serve as Receptionist and will be a member of the First Impression Team. Functions include assisting in answering all incoming calls to ProVia, greet guests, setting up and assisting with Facility tours and other functions and additional tasks. Candidate must uphold and represent ProVia's Purpose, Vision, Mission, and Values.

Essential Duties and Responsibilities

• Provide professional class service answering incoming calls to ProVia.
• Learn the functionality of ProVia's Switchboard system; friendly voice representing ProVia to callers; prompt answering of calls; accurate transfer to appropriate party; be available for next phone call.
• Serve as back up Receptionist for ProVia's Cherry Ridge, New Philadelphia, Sugarcreek, and Walnut Creek facilities.
• Greet visitors pleasantly and professionally, serving them promptly and correctly; manage the lobby efficiently making it an inviting experience. Ensure necessary materials for guests are always on hand.
• Learn the function of ProVia's facilities, departments, and individuals so callers and guests are served efficiently and professionally. Provide ideas on system enhancements to have this information current and readily accessible.
• Set up for Facility tours and other functions. Responsibilities will fluctuate based on the event.
• Dependable to work with minimal supervision, self-starter in learning tasks.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Motivated, team-oriented, and detailed individual who has excellent communication, organizational and computer skill sets.
• Motivated and working with minimal supervision.
• Prioritizes customer's needs; multi-tasks; efficient time management; prompt responses; always representing ProVia professionally.
• Proficient computer usage is required.

Education and/or Experience

High School diploma or equivalent

1 to 2 years in related customer service field.

Language Skills

• Verbal/Nonverbal- Friendly phone voice; convey easily and quickly any message; speaks clearly
• Written Skills- Writes clearly using correct grammar, spelling, and punctuation

Mathematical Skills

Basic math skills, able to operate adding machine

Reasoning Ability

Listens attentively and seeks clarification; responds well to questions; maintains professional verbal/nonverbal communication in any situation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. Specific vision abilities required by this job include ability to adjust focus.