Member Service Officer

Responsibilities Provide assistance across all MSC queues Assist in supporting new knowledge and job functions during the nesting period(s) to MSC employees Provide support regarding new products, services, technology, and new programs and processes to encourage change Contribute to the growth of the credit union by achieving individual and business line goals through leadership activities Support all queues and contact channels in the Member Service Center Maintain knowledge of credit union services, related policies and procedures, and Member Service Center business unit functions Provide recommendations for MSC and organizational enhancements Perform other duties as assigned Requirements High school graduate or equivalent Passion for helping people and the drive to build relationships that assist members meet financial goals Strong communication and personnel management skills Ability to effectively ask open-ended questions, problem solve and provide solutions Member Service Officer, Category 11, requires performance that meets or exceeds expectations as stated on the Employee Success Profile and/or employee evaluation Core Competencies Demonstrates strong communication and personnel management skills while providing exceptional member service and support. Capable of problem-solving and offering solutions to assist members in achieving their financial goals. #J-18808-Ljbffr Jobtailor