Customer Service Representative

Customer Service Representative

Location: Canton, MA Type: Contract Compensation: $20/Hour, DOE Contractor Work Model: Onsite Hours: 8a-4:45p, M-F

Responsibilities

• Process customer orders via phone, email, fax, and mail and ensure timely delivery
• Arrange and expedite product shipments and provide order status updates
• Act as a liaison between customers, sales, and plant personnel to resolve issues
• Respond to customer inquiries and handle concerns in a professional manner
• Coordinate returns, credits, debits, and related documentation
• Work with Accounts Receivable to resolve billing, payment, and invoice issues
• Promote customer satisfaction by following established policies and procedures
• Support sales initiatives and encourage use of system-based ordering
• Communicate customer issues to management as needed

Qualifications

• High school diploma required; college degree preferred
• 12 years of customer service experience preferred
• Strong communication, organization, time management, and problem-solving skills
• Proficiency with Microsoft Office, order entry systems, and email
• Ability to handle difficult customers and stressful situations professionally
• SAP experience a plus
• Ability to work a hybrid schedule (4 days onsite, 1 day remote)