Field Service Technician (Detroit)

Salary range for this position is $27.00 – $31.00 per hour plus up to $5,000 yearly bonus opportunity under the Service Technician Incentive Plan. Responsibilities Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system, capture customer name and signature. Responsive interaction with customers providing the highest level of service. Satisfy in a timely and complete fashion all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs. Recognizing and securing additional revenue opportunities – new potential customers, recovering lost customers, PM service agreements, refurb equipment, short‑term rental, spare parts, and other equipment on site. Daily processing of Parts Received at tech location, to be conducted at the beginning of each day. Report discrepancies immediately. Managing all on‑site installation, repair, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions. Other duties as assigned. Qualifications 3 to 5 years of related mechanical or technical experience, troubleshooting corded electric, battery, and/or combustion engine‑powered equipment. Strong electro‑mechanical skills. Valid driver’s license with a clean driving record. High school diploma or equivalent. Medical, Dental, and Vision plan. Paid Holidays (11 per year). Flexible PTO for exempt employees; generous PTO for non‑exempt employees. HAS, FSA, and 401K matching plans. Paid sick time, as well as short‑ and long‑term disability insurance. Work Environment & Physical Demands While performing the duties of this job, the employee is regularly required to stand and reach with arms and hands. Standing for 8 hours and frequent walking required. The employee must regularly lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus. Travel and driving is required. Varies by location. We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran. This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr Alfred Kärcher SE & Co. KG