Sr. Implementation Lead

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care.Global Reach with a Local Touch140+ years serving healthcareOver 14,000 teammates worldwideServing healthcare partners in 80 countriesManufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland40+ distribution centersPortfolio of 300 propriety and branded product offerings1,000 branded medical product suppliers4,000 healthcare partners servedBenefitsComprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.The anticipated salary range for this position is $90,000–$100,000. Actual compensation will depend on factors such as education, location, skills, and experience.Job SummaryThe Implementation lead operates independently to support and lead small to mid-size customer implementation projects, including implementing PANDAC as part of the overall solution deployment. This role provides guidance to less experienced team members and partners closely with internal implementation project managers and cross-functional teams to ensure customers are prepared to successfully adopt and use the contracted OM portfolio tools and PANDAC capabilities.The lead supports both new and existing customer implementation events, including pre-go-live, go-live, and post-go-live activities. Responsibilities include identifying, resolving, and escalating issues as needed; evaluating customer workflows; delivering process optimization; and developing or tailoring training and process documentation to align with customer-specific clinical practices and PANDAC implementation requirements. Travel to assigned customer sites is required and may be up to 65%.Core ResponsibilitiesOperate fully independently in the role while providing guidance and mentorship to junior team membersLead small to mid-size projects, defined deliverables, and PANDAC implementation activitiesPrepare for and facilitate on-site customer engagements, including pre-go-live, go-live, and post-go-live activities such as:Pre-scan activitiesPhysical inventoryTraining for clinical teams, supply chain teams, and leadershipExecution and coordination of PANDAC implementation tasksAssess existing customer workflows and identify process gaps, risks, or required modifications to support successful platform adoption and PANDAC integrationDeliver process optimization recommendations aligned with customer goals and operational realities, including workflows impacted by PANDACLead and facilitate customer-facing meetings, including status calls with customer leadership; communicate progress, action items, risks, and mitigation plansEnsure all project documentation meets established standards of practice (e.g., project plans, agendas, meeting notes, and action tracking), including PANDAC-specific documentation where applicableCollaborate with cross-functional teams to ensure successful onboarding for new and expanded customer accounts, especially regarding PANDAC readiness and adoptionPresent product functionality, upgrades, modules, and PANDAC capabilities to customers during implementation events or as requested and approved by leadershipMonitor customer satisfaction through on-site presence and ongoing interactions; address issues directly when appropriate and escalate concerns to project managers or leadership as neededPerform additional duties as assigned by leadershipEducation & Qualifying ExperienceBachelor’s degree in a related field preferred3–6 years of relevant experience preferred, or an equivalent combination of education and experienceExperience leading small projects or defined deliverablesExperience participating in customer implementation projects and implementing clinical/technical solutions (e.g., PANDAC)Ability and willingness to engage effectively with clinical teamsStrong follow-up and follow-through skills to ensure customer commitments are metClear, accurate verbal and written communication skillsAbility to deliver effective product and process presentationsStrong planning, organizational, and time-management skillsAbility to meet deadlines in a fast-paced environmentAbility to work independently and collaboratively as part of a teamDemonstrated sound business judgmentAbility to listen actively and respond appropriately to customer and colleague needsIf you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr Halyard Health