DeRomo's Market GENERAL MANAGER

Job Description

Job Description

General Manager: Manages property operations, staff, and compliance with standards.

The Market General Manager will oversee daily operations in market . Ensure strategic goals are met by setting operational policies, creating and maintaining budgets, managing employees. Additionally, responsibilities include collaborating with vendors, ensuring safety policies are implemented, solving customer complaints, and developing marketing campaigns.

Essential Job Functions

• Responsible for executing overall market goals, objectives and standards of the organization, planning and performance to profitable revenues.
• Develop, train and utilize reports include but not limited to forecasting, declining balance, profit/loss reports, product margins, and inventory.
• Develop an operating budget for each of the market; after approval, monitor and take corrective action as necessary to help assure that budget goals are attained
• Assure all standard operating procedures for revenue and cost control are in place and consistently utilized. Meet or exceed gross profit margins. Manage all labor, and other controllable expenditures within budget.
• Direct and maintain inventory, product mix and merchandising standards.
• Evaluate and identify product needs to meet the vision of a gourmet market, maximizing sales per square foot
• Develop training to ensure associates have a high level of food knowledge to communicate clearly and effectively with customers.
• Set, train and monitor key indicators collaboratively with the Director of Operations to ensure overall satisfaction.
• Manage short and long-range training and development for market manager team
• Ensure the market is properly opened/closed and maintained in areas including but not limited to the front of the house, outside seating areas, and interior market floor.
• Manage market with an eye on the details (from the parking lot to the inside back corner). IE: Cleanliness, repairs, out of place items, opportunity for enhancements.
• Ensure product quality and positive guest relations in the Market.
• Assist in facilitation of floor flow and product rotation including merchandising, facing, blocking
• Establish and maintain a positive culture with line level staff as well as between various market departments.
• Ensure quality pre-shift meetings are daily, held.
• Greet guests and oversees actual service on a routine, random basis
• Serve as a member of the Executive Committee
• Assist to successfully communicate, train and support market staff in customer service, market operation and problem resolution.
• Uphold all company, local, state and federal laws in accordance to professional business practices

Train, communicate, follow the Core Values of Columbus Hospitality Management