Player Services Assistant Shift Manager

Introduction We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Assists with guest inquiries while monitoring and applying service recovery within authorized levels. Assists in acquisition of new players through the continuous promotion of the “mychoice” card program and the special benefits of card membership. Monitors operation supply inventory on assigned shift. Notifies manager of issues. Reviews and approves Cage documentation based on established levels of authorization in absence of Shift Manager. Prepares/reviews currency transactions reports in absence of Shift Manager on assigned shift. Verifies vault accountability at end of assigned shift. Verifies Credit line availability in absence of Shift Manager on assigned shift. Responsible for verification of Main Bank and window Cashier drawers. Authorizes checks. Prepares customer deposit and safekeeping log. Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. Maintains strict confidentiality in all departmental and company matters. Requirements High School Diploma/GED; or two to four years of related customer service experience and/or training; or equivalent combination of education and experience. Must have excellent written and verbal communication skills; must be fluent and literate in English. Must possess exceptional customer service and interpersonal skills. Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.). Ability to maintain a high level of confidentiality and professionalism. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Knowledge of all office machines and tools (jet sort, coin roller, 10‑key by touch, Credit card cash advance systems). Ability to work collaboratively and communicate effectively with team members at all levels of the organization. Flexible to work all shifts including holidays, nights, and weekends as business needs dictate. #J-18808-Ljbffr ViziRecruiter,LLC.