Customer Service Representative

$18 - $21 per hour

Sumner Veterinary Hospital

Client Service Representative

Busy Veterinary Hospital -- General Practice, Emergency, Grooming, Daycare & Lodging

Do you thrive in a fast-paced environment, love building relationships with people, and enjoy being part of a fun, supportive team? We are looking for an enthusiastic and client-focused Client Service Representative (CSR) to join our growing veterinary hospital.

As first and last impression for our clients, you will play a critical role in creating an exceptional experience for pets and their families. If you're someone who enjoys connecting with people, multitasking, and helping a team succeed, we'd love to meet you.

What You'll Do

Greet clients and patients warmly and professionally
Create a welcoming, positive, and compassionate experience for every visitor
Answer multi-line phones and manage appointment scheduling
Assist clients with questions regarding services, medications, and hospital policies
Process payments and maintain accurate client records
Coordinate appointments for General Practice, Emergency, Grooming, and Pet Services
Communicate effectively with veterinarians, technicians, assistants, groomers, and lodging staff
Manage multiple priorities while maintaining attention to detail
Support hospital operations during busy and high-pressure situations
Help foster a positive, collaborative, and fun workplace culture

Who We're Looking For

Outstanding client service and communication skills
Genuine passion for building relationships with clients and their pets
Ability to remain calm, professional, and compassionate under pressure
Strong multitasking and organizational abilities
Team-oriented attitude with a willingness to help wherever needed
Positive energy and solution-focused mindset
Comfortable working in a fast-paced environment with frequent interruptions
Experience in veterinary medicine, healthcare, hospitality, retail, or customer service a preferred
Basic computer skills and ability to learn veterinary software system

Why You'll Love Working Here

Be part of a team that genuinely enjoys working together
Opportunities for growth and professional development
Work in a dynamic environment where no two days are the same
Make a meaningful difference in the lives of pets and their people

Compensation & Benefits

Compensation
- Base Hourly Rate of $18-$21 DOE
- Eligible for periodic bonus
Benefits
- Medical, Vision, Dental
- 401(k)
- Health Savings Account
- Paid Time Off, Sick Time, Holiday Pay
- Employee Discounts
- Allowances

Apply

Vacancy posted more than 2 months ago

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