Patient Access Associate I

Patient Access Associate I

Job Ref: 34043
Category: Revenue Cycle
Location:

133 Old Road to Nine Acre Corner, Concord, MA 01742

Department: Patient Access
Schedule: Per Diem
Shift: Variable Shifts
Hours: 630am - 3pm; 8am-430pm
Pay Range: $19.00 - $27.68 per hour

Be the First Point of Connection in Patient Care

Join our team as a Patient Access Associate, where you play a critical role in creating a smooth and welcoming experience for patients entering the healthcare system. In this position, you’ll handle patient registration, admissions, insurance verification, and bed assignment—ensuring both excellent service and accurate financial processing.

Reporting to the Supervisor and Manager of Patient Access, you’ll help support efficient patient flow while protecting the financial integrity of the organization through accurate data collection and billing practices.

What You’ll Do

• Register patients accurately and efficiently for hospital and clinical services
• Coordinate patient admissions, discharges, and bed assignments
• Verify insurance coverage and eligibility with third-party payers
• Collect and enter demographic and financial information into hospital systems
• Ensure compliance with Medicare and insurance billing regulations
• Communicate clearly with patients, families, and clinical staff
• Maintain confidentiality and safeguard sensitive patient information
• Support revenue cycle processes and help minimize billing errors

What You Bring

Required Education

• High school diploma or equivalent preferred

Required Experience

• 1–3 years of experience in hospital registration, patient access, or healthcare billing preferred

Preferred Certification

• Certified Healthcare Access Associate (CHAA) preferred

Key Skills & Strengths

• Knowledge of third-party payers and insurance verification processes
• Understanding of Medicare billing practices and healthcare regulations
• Experience with hospital billing and revenue cycle workflows
• Strong computer skills and familiarity with registration or billing systems
• Excellent attention to detail and organizational skills
• Strong interpersonal and customer service skills across diverse populations
• Ability to manage confidential information with accuracy and discretion
• Effective communication skills in English (reading, writing, and speaking)

Why Join Us?

• Play a vital role in both patient experience and hospital operations
• Gain experience in healthcare revenue cycle and access services
• Collaborative, team-oriented work environment
• Opportunities for professional growth and certification support