Front Desk Agent

Cambria Hotel Nashville Midtown Front Desk Agent

Welcome to the Cambria Hotel Nashville Midtown, a dynamic property within the Pyramid Global Hospitality portfolio. Located in the vibrant heart of Music City, this boutique hotel features 159 thoughtfully designed guest rooms and over 3,000 sq. ft. of versatile meeting & event space, ideal for hosting board meetings, intimate gatherings and events. At the Cambria Hotel Nashville Midtown, we prioritize fostering a people-first culture, offering opportunities to grow and thrive in an environment that celebrates creativity, collaboration, and the unique energy of Nashville. If you're ready to be part of a team that values exceptional service and a commitment to excellence, explore the opportunities waiting for you at Cambria Hotel Nashville Midtown.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and "WOW" guests through recovery when things aren't quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

What are we looking for?

Qualifications:

• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation:

$17.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.