Future Opening: Member Associate/Front Desk

Responsive Recruiter

The Member Associate is a key position at Scenthound, focused on managing appointments and selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

We are searching for a goal-oriented team member who has a passion for dog's health with a strength in customer service and sales! A successful Member Associate is outgoing, enthusiastic, self-motivated, and a solid problem-solver!

Tasks:

• Drive membership sales through dog health and wellness education
• Drive key performance indicators such as average ticket price and rebook ratio through memberships, appointments, add-ons, and retail sales
• Manage customer leads; Follow up with potential members, and engage with existing members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail and organization
• Time-management; Scheduling appointments' and completing tasks efficiently
• Accountability; hold oneself and others to Scenthound standards

Compensation: $14.00 - $16.00 per hour